Roshan Perera

Experience

• 

  KLA

  Jul 2000 - Sept 2015

  Responsible for the analysis and planning of field headcount (1200+), supporting $1B+ service business. Plan field staffing changes and assess resources, ensuring alignment with revenue growth targets and strategic drivers, in partnership with Field Directors, Division General Managers, and executive team. Oversee productivity initiatives to ensure resource optimization. Revamp service tooling approval and deployment to drive cost reductions. Support Sales, Marketing, Finance, and Operations Groups in prototyping solutions to drive business objectives.► Create and present Service staffing plan to executive team quarterly.► Create tools and institutionalized KPIs in support of staffing optimization and 2% PFO improvement.► Contributed to > 8% productivity improvement and 2% margin growth YoY after developing tools to monitor productivity on products across regions.► Improved turnaround time of analysis and planning by developing complex and low-cost Microsoft Excel tools, leveraging VBA coding.► Performed data analysis beyond current system capability in support of regional business excellence and customer issue resolution.► Created primary tool to prepare Sales Team in supporting $650M+ service business. Built user-friendly automated tool, providing consistent and accurate data that can be operated ad hoc. ► Drove SAP CRM 7.0 upgrade’s largest track (Service Delivery Track) with 1,500+ users. Constructed core team of field and HQ users that identified key issues and worked with external vendor on determining and implementing necessary changes.► Saved organization $140K by creating WBTs for SAP upgrade using Adobe Captivate, alleviating need to hire vendor. ► Achieved 98% training compliance rate for above project prior to Go Live. Provided WBT format and tools that were adopted as standard for mass-training development.► Commended by user community for ease of use and UI optimization, which improved data entry times 25% and search quality +40%. Show less Oversaw engineering team, driving change to positive ROIs. Led globally-deployed Technical Support Team in support of 140+ eBeam products. Drove the full service lifecycle for core products, interfacing with senior Division management and delivering presentations to executive team at phase exits. Developed Field Spares strategy, leveraging SSCM and engineering.► Improved engineering resource management and escalation support through new hand-off process, focused on out of box quality.► Led and mentored team to reach deliverables in support of greater program in product rollouts.► Altered document development processes, reducing development cycle time and achieving in high product launch document completion rate. ► Drove team in defining and leading BKMs to improve reliability through rigorous maintenance and analysis of field data, minimizing unplanned failures.► Significantly increased customer satisfaction and facilitated gun re-design improvements saving $2.8M annually through development of extraction program. ► Helped secure tool time and perform health checks and tune ups on eS3x tools while working closely with customer, Samsung.► Lead team to solve complex technical issues, minimizing downtime and costs. Show less Constructed and oversaw parts stocking strategies for TeraStar and TeraScan product launches. Created and test FRU packaging. Developed and released documentation. Drove release of support tool and deployment strategy while minimizing cost. Created training. Reviewed and signed off on ECOs. ► Played integral role in meeting all program milestones and supporting $2B in sales by accepting wide scope of responsibilities.► Determined need for IP protection on documentation and implemented encrypted document solution. Show less

  • Director, Field and Business Operations

    Oct 2010 - Sept 2015

  • Senior Manager / Product Engineering & Technical Support

    Jun 2005 - Oct 2010

  • NPI Engineer

    Jul 2000 - Jun 2005
• 

  Lam Research

  Nov 2015 - Feb 2016

  Management Consultant

  Advised on business process, support systems and data analytics with a focus on benchmarking and driving resource efficiency.

• 

  KLA

  Jul 2016 - now

  Driving development of next generation eBeam products and maximizing margins across currently released inspection and review tools.

  • PMO for Product Support / Technical Program Management

    Jan 2019 - now

  • Product and Systems Engineering Management

    Jul 2016 - Jan 2019