Olaf Reimers

Experience

• 

  Australian Army

  Feb 2001 - Jan 2006

  Duties and Responsibilities include: Overseeing and attending to the unit’s IT assets, including laptops, switches, routers, printers and NAS devices. Supporting other Units with deployable systems, e.g. building of FLAN (Field Local Area Network); preparing for overseas, this requires building and configuring of Server with windows NT4 SOE (Standard Operating Environment), backup software, antivirus software and R5 lotus notes. Undertaking a monthly technical inspection of own and other departments’ equipment (including Canberra) – dealing with equipment suppliers in relation to faulty equipment. Setting up and configuring strategic interface equipment the Defence Remote Access System(DRAS) to the Defence restricted network. This role also involves delivering training to Army personnel and the review and development of the training documentation. Provide in – house training on Microsoft Windows and Microsoft Office 2000 and any other computer related fields. Show less

  • Operator Command Support Systems

    Nov 2002 - Jan 2006

  • Operator Command Support Systems

    Mar 2002 - Nov 2002

  • Operator Command Support Sytems

    Feb 2001 - Apr 2002
• 

  KAZ

  Jan 2006 - Sept 2007

  Windows Server Engineer

  Assist the implementation of Blackberry for Department of Defence.Provide Blackberry administration and BES support.Providing and maintaining Citrix Defence Remote Access System and Microsoft Windows 2003 servers.Rolling out and troubleshooting SOE applications.Liaising with internal/external support teams.Training staff and users.Maintaining Blackberry backup system using NetBackup.Writing technical documentation.Microsoft SQL 2000/2005 Administration.

• 

  Australian Department of Foreign Affairs and Trade

  Sept 2007 - Sept 2008

  Systems Adminstrator

  Manage Blackberry assets.Provide Blackberry device training to users.Support and administer Blackberry 4.1 infrastructure.Lotus Domino administration.Provide Citrix client and server support.Microsoft Server 2003 Administration.

• 

  NETINTELLECT

  Sept 2008 - Sept 2009

  Senior System Engineer

  Small Business Server support/Microsoft Windows 2003 and 2008.Install and configure Microsoft Exchange 2003.Install and maintain backup systems.Design and implement small networks.Support Business applications.Provide monthly IT maintenance/health checks for small business IT infrastructure.Remote access solutions.Printer installation.Microsoft office 2003/2007 knowledge.

• 

  MSC Mobility

  Sept 2009 - Dec 2011

  Contribute to the management of technical resources with regular reviews and updates to Service Desk documentation.Delegating required tasks to the service desk team as required.Monitor and manage internal and external customer incidents and service requests ensuring a timely resolution within contracted SLA’s (Service Level Agreements).Monitor and manage Service Desk team member performance against Key Performance Indicators (KPI’s).Recruitment and training of new staff.Comply with all OH&S Policy and Procedures. Show less

  • Service Desk Supervisor

    Aug 2010 - Dec 2011

  • 2nd level BlackBerry Support Technician

    Sept 2009 - Aug 2010
• 

  Department of Justice and Community Safety, Victoria

  Mar 2012 - Oct 2013

  Telecommunications Officer

  Followed the IT quality framework practices to support a large Government organisationProvide technical support to the Department’s mobility devices Provide phone and onsite support to troubleshoot/resolve user’s telecom issuesCo-ordinate phone relocation projects & carries out cable patching Manage user orders and setup hardware for the user.Liaise with third party vendors.Performed hardware and provided high-level customer care, training, and technical support to the Department of Justice. Show less

• 

  Bargain Buys

  Nov 2014 - Jul 2015

  Assistant Manager

  Opening and closing of the store ready for the day’s tradeCash handling and till operationPricing and putting stock out on the shelves, at times new stock needs to be relayed in Assisting customers with their enquiries Receiving deliveries and entering in the received stock into the store computer systemManagement of staff and doing the weekly wagesEnsuring the store and displays clean and presentable at all timesLiaising with external contractor and sales repsCounting the daily cash takings and doing the bankingOrdering of stock Show less

• 

  Ollies Yardwork

  Jul 2015 - Sept 2018

  Business Owner

  Cash handling and small business administration.

• 

  CONSEC Group of Companies

  Sept 2018 - Mar 2022

  The Pass Office Operator is responsible for providing a professional and efficient pass validation and supply service to Defence staff, contractors, and other approved person/s. Operators are to assist with the wider provision of a safe and secure environment to Defence staff, contractor, visitors, and other members of the public, as well as the protection of property within designated areas of responsibility in line with the Access Control service delivery to Defence. Access control of government site entry pointsSecures premises and personnel by patrolling propertyMonitoring surveillance equipmentInspecting buildings, equipment, and access points.

  • Pass Office Operator

    Mar 2021 - Mar 2022

  • Access Control Officer

    Sept 2018 - Mar 2021
• 

  Wilson Security

  Mar 2022 - Sept 2022

  Pass office operator

  The Pass Office Operator is responsible for providing a professional and efficient pass validation and supply service to Defence staff, contractors, and other approved person/s. Operators are to assist with the wider provision of a safe and secure environment to Defence staff, contractor, visitors, and other members of the public, as well as the protection of property within designated areas of responsibility in line with the Access Control service delivery to Defence.

• 

  DXC Technology

  Oct 2022 - now

  • Cyber Security Specialist

    Oct 2023 - now

  • Associate Information Security

    Oct 2022 - Oct 2023