Sarah Norris, MBA

Experience

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  Concentra

  Apr 2011 - Feb 2012

  Account Executive

  • Secured new business relationships and develop accounts to expand market through sales calls and business meetings • Managed new and existing employer accounts to maximize all revenue potential in territory• Exceeded territory based goals assigned by corporate and senior management monthly by 25% • Established and maintain relationship with Clinical Director, Medical Director and Physical Therapy Director through weekly center leadership strategy meetings to ensure all clinic business is captured and maintained• Maintained specialist provider relationships for the clinic to ensure that the specialists assigned to the center refer patients back to the medical center and continue treatment in our network Show less

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  Cerner Corporation

  Feb 2012 - Jul 2021

  • Co-Led development and execution of Cerner's Community Behavioral Health product line• Led Inpatient Behavioral Health product initiatives• Set and led priorities for development efforts based on business goals, strategic direction and market analysis• Prioritized and planned for product backlog features, define scope requirements and go-to market strategies • Oversaw large-scope projects and managed multiple markets and solutions• Served as cross-functional industry expert regarding competitive landscape, regulatory and accrediting guidelines, health care industry and market opportunities• Led collaboration with marketing and stakeholders to drive sales and increase brand equity Show less • Developed and maintain deep relationships with Women’s Health, Pediatric and Neonatology clients • Served as primary contact for all clients live with Cerner Women’s Health, Pediatrics and Neonatology software• Developed and implemented best practice recommendations through onsite workflow assessments within ambulatory and acute settings • Analyzed client needs and provided best practice workflow and configuration recommendations for clients • Assisted physicians, nurses and executive management in understanding the solution and creating roadmaps for future implementations• Planned and delivered client communication through monthly newsletters, councils and workshops• Proactively identified and tracked client value statements, ROI and executed strategies for solution adoption• Continued intimate relationship with Product teams to analyze the product and market needs and assist in developing roadmap for product• Continued relationship with engineering team to assist in future development of product Show less • Analyzed business and client processes to successfully integrate an EMR with a focus in Women’s Health solution • Consulted on design, configuration, implementation and maintenance of Women’s Health solution• Maintained client relationships through support and coaching of solution • Served as primary relationship owner to assist in troubleshooting and consultation for implemented solution• Assisted client and project team in identifying current state workflows, assists clients to develop policies and procedures, recognizes concerns and identifies risks to appropriate project leadershipSpecialized in: Project ManagementApplication Build and TestingImplementation StrategyIntegrationWorkflow Design/AnalysisTrainingGo-live Planning and SupportOptimizations Show less

  • Senior Product Manager, Behavioral Health

    May 2018 - Jul 2021

  • Client Success Manager, Womens & Childrens

    Nov 2013 - May 2018

  • Consultant, Women's Health

    Feb 2012 - Apr 2014
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  Veeva Systems

  Jul 2021 - now

  Senior Product Manager, Mobile

  •Led development and execution of MyVeeva for Patients Mobile app to market • Product Lead and expert for MyVeeva Mobile application•Leading Veeva ePRO initiatives• Team lead for all industry related Privacy topics, requirements and initiatives as it relates to MyVeeva for Patients