Roderick Robinson

Experience

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  Flextronics

  Jan 2005 - Jan 2009

  • Setup and support of end-users’ desktop PCs and laptops, including email, software application, and telecommunication issues.• Perform regular maintenance on all in-house laser printers, facsimiles, and multifunction copiers.• Maintain and accurate inventory of all physical hardware, including all desktop PCs and laptops, printers, copiers, network equipment and other peripherals.• Assist the Network Systems Administrator with daily duties as well as other projects as there are assigned.• Basic knowledge of network troubleshooting procedures in a Cisco environment.• Active participate in the implementation, support, maintenance of all Windows 2000 and 2003 Servers.• Basic knowledge of Microsoft Active Directory 2003 infrastructure.• Vital member of a team responsible for the implementation of a VMware systems environment. Show less

  • Desktop Support Analyst

    Jan 2005 - Jan 2009

  • Desktop Support Analyst

    Jan 2005 - Jan 2009
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  Flextronics Logistics

  May 2005 - Sept 2010

  Desktop Systems Analyst

  Setup and support of end-users' desktop PCs and laptops, including email, software application, and telecommunication issues.Perform regular maintenance on all in-house laser printers, facsimiles, and multifunction copiers.Maintain and accurate inventory of all physical hardware, including all desktop PCs and laptops, printers, copiers, network equipment and other peripherals.Assist the Network Systems Administrator with daily duties as well as other projects as there are assigned.Basic knowledge of network troubleshooting procedures in a Cisco environment.Active participate in the implementation, support, maintenance of all Windows 2000 and 2003 Servers.Basic knowledge of Microsoft Active Directory 2003 infrastructure.Vital member of a team responsible for the implementation of a VMware systems environment. TECHNICAL SKILLS TechnologiesDell/EMC SAN Technologies, VMware System Environment, Telecommunications, Hardware Support, IP TelephonyPlatformsMicrosoft Windows 2000/2003 Server, Microsoft Windows 2000/XP ProfessionalApplicationsMicrosoft Office Suite, Visio, Project, Remedy Help Desk, VERITAS Netbackup, Brightstor Arcserve Show less

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  QSource

  Sept 2010 - May 2022

  • Manage operating system for SDPS Microsoft Area Networks including system security, adding users, maintaining menus and operating systems and operating systems support.• Ensure daily backups are performed and data restoration is accomplished as necessary.• Maintain backup log for systems citing date and type of backup.• Evaluate/recommend new hardware/software and install new applications software and upgrades.• Performance monitoring on the LAN/WAN including balancing drive loads and disk space management, monitoring response time and activity trends and analysis of server overload/buffer overflow analysis, physical media error, server configuration and intruder alerts.• Perform problem diagnostics and regular maintenance on all hardware. • Maintain a hardware/software (Remedy) database, periodically performing physical inventory to reconcile.• Monitor data communications and inter-network communications including time-out problems, data integrity, security, repeater errors, cabling problems, bridge configuration and assessment, routing table management, broadcast storms and protocol conversion errors.• Maintains access to CMS, OPR Network, MedPAR and other applicable bulletin boards.• Serves as backup to Database Administrator/Corporate Systems Administrator for mission critical applications and environments.• Provides technical support and setup for phone and voice mail systems.• Provides daily technical support to all SDPS/Corporate LAN/WAN users as needed.• Support Video Conference Equipment. • QualityNet Administrator.• Security Point of Contact (SPOC) Perform Annual Security Training and Testing.• FISMA compliance/Auditing.• Maintenance of BCCP and SSP documents.• Oversite of Internal IT Policy and procedures documents.• Provides orientation and training on the SDPS Network Show less • Assist in the management of operating systems for both Corporate Local Area Network (LAN) and Wide Area Network along with SDPS Microsoft Area Networks including system security, adding users, maintaining menus and operating systems and operating system support.• Serve as backup to the Network Administrator (Corp) and Network Administrator (SDPS) for mission critical applications and environments.• Servers as second level support for the server backups and data restore procedures as necessary.• Servers as second level support for maintaining system backup log citing data and type of each backup whether or not it was successful.• Provides technical support for the phone and voice mail systems as necessary.• Perform problem diagnostics and regular maintenance on all hardware.• Assist in the maintaining of a hardware/software (Remedy) database, periodically performing assistance in physical inventory to reconcile.• Provide daily technical assistance support to all SDPS/Corporate LAN/WAN users as needed.• Assist in supporting Video Conference Equipment. Show less

  • Network Administrator

    Nov 2011 - May 2022

  • Network Specialist

    Sept 2010 - May 2022
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  Shelby County Government

  Mar 2022 - now

  Preparedness Officer