Carly Pupillo

Experience

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  Residential Programs and Services

  Aug 2009 - Apr 2011

  Student Service Worker

  -Collaborated with coworkers to provide prompt and friendly service to customers-Demonstrated initiative to lead and train new employees by modeling, explaining, and implementing proper procedures, and providing feedback to management

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  Local First Indiana

  Feb 2011 - Apr 2012

  Marketing Director Intern

  -Promoting the use of local businesses in Bloomington, IN-Editing and submitting press releases and monthly newsletters-Working on special projects such as "Locals tour of Bloomington"

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  Kilimanjaro Education Outreach

  Mar 2011 - Apr 2012

  Event Coordinator

  -Founded and held presidential position for KILEO Chapter on Indiana University Campus-Managed and hosted call-out and follow-up chapter meetings-Planning annual fundraising event Taste of East Africa for 150 attendees-Raising awareness among local businesses and collecting donations-Promoting KILEO organization and their mission to build libraries for school children in Tanzania

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  White Lodging Services

  May 2012 - Jun 2017

  -Detailing and managing events for up to 400 guests-Upselling Catering Menus, Audio Visual, and other event materials-Responsible for all event and group billing-Communicating event and group details with all departments via events report and group resumes-Running BEO meetings with Culinary and Banquet staff-Assisting with banquet operations and staff management -Managing room blocks and associated rooming lists-Trained in PMS, MARSHA, and CI/TY -Marriott Wedding Planner certified -Ranked platinum in Marriott ESS, top 3% for overall satisfaction Show less -Responsible for revenue generation and growth through booking of group rooms and meeting space/catering sales for all social groups and select corporate accounts-Tracking revenue, forecasting, qualifying, and quoting business using tools such as TM1 and Delphi-Developing quarterly action plans to identify and resolve revenue gaps between forecast and budget -Directing hotel staff including sales coordinator, guest services representatives, and F&B staff in managing groups and events-Building and maintaining relationships with corporate clients as well as new and repeat guests-Major focus on team building and melding of sales and operations team-Took on responsibility of training new sales coordinator-Completed Revenue Generation workshop (Pilot Class) Show less -Expertise in Delphi, OnQ, & Fosse systems-Working with clients to address needs and detail BEOs, leading BEO meetings and acting as liaison between Sales, Food & Beverage, and Operation teams-Building and maintaining group blocks and POGs for all groups, contracting all wedding blocks-Coordinating all linen and equipment rental, food orders, room set-up, and transportation needs-Main point of contact while groups are on-site-Working closely with sales managers and DOS to implement sales strategies, monitor group room pick-up, and qualify all incoming leads-Editing catering menus, producing marketing materials, manage all banquet checks & invoices*Model Hotel for White Lodging Way roll out Show less

  • Senior Event Manager

    Mar 2017 - Jun 2017

  • Event Manager

    Dec 2014 - Mar 2017

  • Cluster Sales Manager

    Jan 2014 - Dec 2014

  • Sales Coordinator

    Nov 2012 - Jan 2014

  • Event Coordinator

    May 2012 - Nov 2012
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  Doc's Smokehouse

  Jun 2017 - now

  Director Of Catering