AMILASH K T

Experience

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  BMTC

  Aug 2009 - Oct 2010

  System Support

  My duties include client side supporting and pc technicianInstallation configuration and maintenance of Windows XP ProfessionalTaking Daily Back-upsInstalling new Software's and Hardware'sSetting up user-accounts, permissions and passwordsCreating domain user accounts, groups and shared folders and assigning permissions to themDiagnose and rectifying any virus problems that can be fixed by the antivirus tool and updating the latest antivirus file on desktop and serverInstallation of application software.Local disk backup and restore.First level support on printers. Show less

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  MINISTRY OF COMMUNICATION and INFORMATION TECNNOLOGY

  Nov 2010 - Oct 2011

  Network Support

  Worked as a Technical Support - Handling Incident Management and service Calls.Work on Root Cause Analysis on repeated and unresolved incidents using ITSM Problem management processEnsure Service Level Agreements are achieved: Minimize the impact of problems, Minimize the duration of any outages and manage problems within agreed timeManaging Network Management System (NMS)Managing SPECTRUM (Fault Management) and BMC-REMEDY (Ticketing)Organization : Building Materials and Trading Company (Construction Show less

• 

  Mobily

  Oct 2011 - Aug 2020

  L2 Network/Security Engineer (3.5 years) at Mobily.• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades• Secures network system by establishing and enforcing policies; defining and monitoring access.• Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same • Implementation and Integration of Networks based on customer requirement• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations• Configuration of routing and switching equipment in Hosted Data Centre and Public Cloud• Remote support of on-site engineers and end users/customers during and after installation • Remote troubleshooting and fault finding if issues occur upon initial and after installation• Develop network reports on the health and status of the data and voice network.• Co-ordination of vendors assisting with on-going TAC cases• Work with client account managers to assure high quality of service for all clients• Provide daily update to company on status of ongoing issues and challenges with both clients and internal teams.• Configuration of hosted IP voice services• Configuration, implementation, and support for SIP Trunk installations as necessary• Configuration, implementation, and support for Hosted Unified Communication Customers• Offsite technical implementation, installation and configuration of hardware• New configuration and changes for customer Circuits, Routers and Firewalls• Configuring and Troubleshooting VPN site to site IPsec, DMVPN etc• NAT and ACL (Standard, Extended, Reflexive and Time-Based).• Configuration of routing, switching and Security equipment in Hosted Data Centre and Public Cloud Show less Handling the service delivery of the customers in Managed Router Services, Server Support and Hosted ApplicationServing as the initial point of contact for Hosted Data Centre customers reporting troubleResponsible for monitoring the IP network, responding to outages, and working closely with other Network Operations Centers and telecommunications providers to debug and diagnose network and circuit problems.Working as a Technical Support – Handling Incident Management and service Calls.Network analyzing and troubleshooting. Show less

  • Network Security Engineer

    Oct 2013 - Aug 2020

  • L1 NOC Engg

    Oct 2011 - Sept 2013
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  Dimension Data

  Sept 2020 - now

  Network Operations Center Team Lead