Ronnie E. Sandy Jr.

Experience

• 

  TD

  Jul 2012 - Jul 2013

  Teller
• 

  Century Savings Bank

  Jul 2013 - May 2021

  Customer Service Representative

  • Supervisor of a team of four from 2017 – 2021• Provided customer service in person and over the phone• Completed administrative work, audits and maintained reconciliation logs• Completed daily, weekly and monthly reviews of reports• Opened personal and business accounts

• 

  Republic Bank - PA, NJ, & NY

  May 2021 - Dec 2022

  • Managed a staff of seven employees and the daily operations of the store• Completed daily, weekly and monthly reports for Store Administration• Completed audits and maintained reconciliation logs• Participated in hiring interviews, created employee schedules and finding coverage• Conducted coaching and participated in bi-weekly management meetings• Opened personal and business accounts, accepted loan applications and completed closings • Supported the Senior Store Supervisor with supervising the staff• Opened personal and business accounts and accepted loan applications• Completed audits and maintained reconciliation logs• Completed daily and weekly reports for Store Administration

  • Senior Store Supervisor

    Oct 2021 - Dec 2022

  • Store Supervisor

    May 2021 - Oct 2021
• 

  TD

  Dec 2022 - now

  Fraud Agent

  • Review both fraud and non-fraud claims in queues and on reports• Complete investigations and determine claim eligibility for acceptance• Submit chargebacks to VISA to begin the recovery process• Agent on four taskforces reviewing goal specific reports and adjusting claims as needed• Peer mentor to two agents• Participate in weekly and monthly department meetings • Participate in defect meetings to report trends and offer solutions• Trained in reviewing commercial claims Show less