Scott McCallister

Experience

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  AT&T

  May 1996 - Oct 1996

  Internal Network Administration Contractor

  • Assisted the team at AT&T to adopt nationwide corporate email for ~64,000 employees.• Created user accounts and assisted with login and password setup• Diagnosed network failures and logjams• Performed telephone support and troubleshooting for end users experiencing difficulties

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  USWest Communications

  Oct 1996 - Mar 1998

  Interconnection Specialist

  • Developed protocols for CLEC interaction with USWest• Assisted with CLEC orders for shared service and network facilities.• Provisioned telecommunications service for CLEC, Small Business, and Residential Customers• Lead a team that performed extensive error correction for services that were incorrectly coded and provisioned• Used diagnostic reports to identify coding needs and processes for smooth service delivery• Processed and communicated service delivery needs of CLEC customers to USWest’s delivery department Show less

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  ICG Communications

  Jan 1999 - Nov 2001

  • Performed business analytics and competitive product analysis in the market place. • Successfully developed and launched unique products for ICG’s targeted customers • Interacted with and gathered requirements from every department and function within the company from regulatory to billing and used input from each to ensure timely accurate service delivery. • Product lines I directed included SS7 services, Switched Access, iConverge, Colocation, Maintenance, and Managed Services totaling approximately $350M in revenue, or 1/3 of the total product offering from ICG. • Wrote business cases, established forecasts, tracked, compiled, and organized tracking market trends• Assessed customer requirements. Show less

  • Product Manager

    Jul 1999 - Nov 2001

  • Installation Coordinator

    Jan 1999 - Jul 1999
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  Mercury Transaction Services - A Mercury Company

  Apr 2006 - Dec 2007

  Training Manager

  • Developed a comprehensive, detailed training curriculum for ~6500 production personnel. • Presented systems and process changes in approximately 450 formal on-sight training sessions. • Instituted "Train the Trainer" programs to help disseminate new information after initial training. • Wrote the training manual and customized it for use based on geographic variances across 16 different full service title companies in Colorado, Utah, Nevada, Arizona, and California. • Version control and management for all training materials both internal and external.• Training presentations both live and web-based.• Project management of further systems integration for non-integrated regions.Achievements included:• Completion of systems integration rollout 8 months ahead of schedule and $1.2M under budget.• Decreased order fulfillment time from 4-10 days to 12 minutes. Show less

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  Lewan Technology

  May 2014 - now

  Currently supervise and drive success of the Configuration as a Service (CaaS) team at Lewan Technology. A service offering that provides a la carte combinations of Procurement, Warehousing, Configuration, Deployment Logistics, and After Care.

  • Special Services Supervisor

    May 2017 - now

  • Technical Coordinator

    May 2014 - now

  • Tier 1 Support Technician

    May 2014 - now