Nina C.

Experience

• 

  Ivy Collegiate Academy

  Jul 2016 - Jul 2017

  Office Secretary & Summer School Counselor

  • Organized an event of 60 participants within a week• Supervised 15 students during 1-month Summer Camp Program • Assisted students with assignments during evening study sessions• Responsible for call-center environment’s upkeep and cleanliness daily• Conducted both on-site and phone informational sessions the campus to the prospective parents and students

• 

  St. Joe Club & Resorts

  Jun 2018 - Aug 2018

  Lodging & Housekeeping Intern

  • Coordinated and reached out to fulfill 200 guest needs daily across all departments in the resort• Standardized resort housekeeping carts containing over 50 items • Constructed shift responsibility checklists to guide common area attendants• Designed and revised 10 SOPs to improve work efficiency and accuracy of the standards• Inspected and ensured the quality for all guest rooms• Organized and processed 30 customized room requests nightly• Performed PBX Operator and Concierge tasks such as directing 50 phone calls to appropriate departments and arranging transportations for guests Show less

• 

  W Hotels

  Oct 2018 - Oct 2019

  Welcome Agent

  • Hosted W Global Brand Summit 2019• Maintained #1 check in scores and intend to recommend for W hotels in 2018• Ensured hotel supplies were available at all times in the Welcome Office• Handled 100+ guests daily with check-in and special requests• Trained and coached new hires• Created and updated on boarding checklist and procedures• Consistent top earner for upselling program

• 

  OpenNet Limited

  Dec 2019 - now

  - Managed and purchased 100+ assets required for employees job functions- Created and proposed office-wide standardized procedures for purchasing assets and expensing invoices- Planned 15+ events such as corporate-wide team building activities, party events, and recreational activities which occurs monthly- Coordinated with Travel agency to plan and execute annual company trip- Maintained office operation by ensuring all office appliances function properly, purchasing day-to-day supplies, and distributing mails to correspondents Show less

  • Finance Assistant

    May 2021 - now

  • Administrative Specialist

    Feb 2020 - May 2021

  • Executive Assistant

    Dec 2019 - Dec 2020