Josee Bixel

Experience

• 

  Swiss International Air Lines

  Mar 2001 - Dec 2007

  - Be in charge of the Ticketing Department and lead the staff.- Constantly optimize workflow within the sales channels regarding all ticketing and accounting matters and co-ordinate with other Supervisors.- Establish ticketing related guidelines and coach newcomers.- Assist agents and customers in all ticketing-related matters.- Compile and analyze statistics.- Establish links and collaborate with other departments.- Take care of ordering, safe preserving and correct use of travel documents. Show less

  • Ticketing Supervisor Service Center

    May 2004 - Dec 2007

  • Teamleader Reservation Center

    Sept 2002 - May 2004

  • Sales, Internet and Ticketing Agent

    Mar 2001 - Sept 2002
• 

  Roche

  Dec 2007 - now

  - Deliver high quality business support to the Head of the Innovation Hub and to the PD Strategic Innovation Management team across sites. Create an environment, structure and processes, which enable effective planning, direction and execution.- Partner with Innovation Sites and cross-functional stakeholders, acting as representative and communication liaison.- Organize and coordinate team meetings and large events, in close interaction with PD organization and external stakeholders, using innovative approaches. (e.g Design Thinking methodology)- Guide the successful completion of projects, handling multiple priorities, managing budget and timelimes filing project documents and supporting colleagues. - Show evidence of strong strategic thinking and partner management skills by establishing efficient and successful relationships with vendors and partners, dealing with contracts, tracking activities and ensuring project deadlines are met.- Coach and encourage peers and establish departmental best practices. Show less - Provide high quality leadership, management, coaching and expertise to ensure Administrative Assistants are able to maximally support the study and functional teams and contribute to the delivery of clinical studies and functional projects.- Schedule and allocate workload to Administrative Assistants and assume responsibility for maintaining an overview/awareness of all administrative activities.- Plan and review functional budget in order to match business needs.- Ensure consistent and timely communication with the appropriate context.- Implement cohesive administrative processes and procedures across the department.- Active member of the BASK Team (Basel Admins Sharing Knowledge) – responsible for Newsletter.- Responsible for recruitment of new Administrative Assistants and onboarding of newcomers.- Manage the “PDG student program”, hiring, coaching and supervising students.- Represent the Administrative Assistant’s Community within the Basel Operations Leadership Team.- Effectively collaborate with internal and external stakeholders.- Bring administrative and logistical support to Regional Head Western Europe and to Operation Program Leaders and Therapeutic Area Leaders based in Basel and organize major events. Show less - Provide general secretarial administrative support to project team members and leadership teams: Study Teams, Operation Program Leaders, Therpeutic Area Leaders and Regional Head Western Europe.- Organize local and international meetings and team events, including travel arrangements.- Arrange invoice coding and approval. - Prioritize workloads and ensures deadlines are met.- Interact with internal and external contacts.- Assist with the induction of new starters within the group/department: introduction, work space, and responsibility for compilation of calendar of the first 2 weeks- Work with other administrative staff to ensure consistency of approach and exchange of best practices. Show less

  • Leadership Development Project Manager

    Jan 2016 - now

  • Project Coordinator Strategic Innovation

    Sept 2013 - Dec 2015

  • Ad-interim Functional Manager for Administrative Assistants

    Jun 2012 - Sept 2013

  • Administrative Assistant Clinical Operations

    Dec 2007 - Jun 2012