James Glass

Experience

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  Manchester United

  Sept 2015 - Jun 2017

  Team Leader/Customer Service

  Team leader/Customer service, Manchester United, Location: Manchester, Old Trafford. (September 2015 – May - 2017) Notable information: • Trained new team members in key competencies and motivated them to reach sales targets.• Served customers in a polite and professional manner working up to the standards of an internationally renowned organisation. • Dealing with many customers in a short amount of time whilst also informing them on deals which were on offer to improve sales. Show less

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  Direct Line Group

  Oct 2017 - Sept 2019

  Sales Consultant

  Motor retention officer, Direct Line Group, Location: Lakeside, Doncaster (October 2017 – Current 2018) Notable information: • The role involves tailoring policies to meet the customers’ needs to ensure renewal. • The role is target based• Implementing a consultative approach in order to ensure the customer is fully informed about all products and benefits. • Learnt skills based on persuasion and negotiation, ensuring a natural/honest composure to avoid any insecurities the customer may have and this ensured sales were closed more efficiently. • Ensured a very high level of customer service. Show less

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  Bruntwood

  Sept 2019 - Jun 2022

  Project Manager - Graduate Programme
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  Greater Manchester Combined Authority

  Apr 2021 - Sept 2021

  Project Lead - Living Wage Region Campaign

  - The secondment took place alongside my existing role at Bruntwood, and I was happy to take on the additional work as I have always enjoyed helping society.- This role required me to engage with many stakeholders and a wide range of leaders across both the public and private sectors. Working alongside Ravi Badat, economic policy adviser in the GMCA, I would regularly report to the Mayor Andy Burnham, as well as John Wrathmell, Director of Strategy, Research and Economy, and Chair of the Local Enterprise Partnership (LEP), Lou Cordwell on progress and challenges.- The project was focussed on delivering Andy Burnham’s manifesto promise to help promote the real Living Wage throughout Greater Manchester.- My specific role was to act as project lead for 2 of the 7 main areas or strands of the campaign; Large Private Sector Employers and Health and Social Care. - This role entailed establishing two separate steering groups and utilising them in order to agree working plans for the first 3 years of the campaign (2021-2024).- In order to establish the steering groups, there was a need to build networks within completely new environments in which I had never operated. I built relationships with many HR directors from companies such as KPMG, Autotrader, Talk Talk as well as Chief executive of GM Chambers of Commerce, Clive Memmott. - We had to ensure relevant members in the steering groups, unions, members of the Combined Authority and Living Wage Foundation were happy in respect to objectives, collateral and both the number and timing of the meetings. This required diplomatic skill by taking into account everyone’s opinions.- Once the groups were established, I had to create agendas for the meetings that were to follow as well as chairing them. We established plans that were to be put forward to the Living Wage Foundation and signed off, ensuring that Greater Manchester is now the first Living Wage City Region in the UK. Show less

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  Northern Care Alliance NHS Group

  Jun 2022 - Aug 2024

  Project Manager
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  UK Government Investments (UKGI)

  Aug 2024 - now

  Project Delivery Manager