Caoimhe Nelson

Experience

• 

  Paws

  Aug 2010 - Dec 2010

  Collections
• 

  Dunnes Stores

  Dec 2010 - Mar 2011

  Cashier / floor staff
• 

  Eddie Rockets

  Apr 2011 - Jun 2013

  Supervisor / waitress
• 

  Workers Beer Company

  Jun 2011 - Sept 2022

  Bar Manager

  - Responsible for all cash, stock, security personnel and 200+ server volunteers.- Responsible for staff and volunteer training.- Maintain bar in accordance with health and safety standards, fire regulations, licensing laws, and festival protocol.

• 

  Delhi lounge indian restuarant

  Jun 2013 - Jun 2014

  Waitress
• 

  FCR Media IRL

  Sept 2013 - Jan 2015

  Callcenter Agent
• 

  BIN 38 Wine Bar & Restaurant

  Jun 2014 - Aug 2014

  Hostess
• 

  Snapsync

  Jul 2015 - Oct 2015

  Call Agent
• 

  Mason Technology

  Jul 2016 - now

  - Managing all day-to-day aspects of the Service Administration team, in line with strategic and commercial objectives, ensuring a professional and efficient level of service.- Service software system owner, ensuring adherence to correct processes, maintenance of master data and dynamic reporting to support the business needs.- Provide training to all employees on all service department systems.- Writing all SOPs and creating process flows for the Service administration team.- Provide support and cover in all elements of the Service administration function.- Collaborate with the sales team to maintain a high level of communication between the departments resulting in clear understanding of the customer requirements.- Liaise with the Quality Team supporting continuous improvement initiatives and drive change where required.- Support Service Team Managers through timely and accurate reporting on the KPIs of the service teams.- Liaise with the Commercial Business Development team and our Contracts team to ensure all processes are in place and adhered to within the Service Admin Team.- Oversee the Service Billing for all adhoc work and to generate monthly profitability reports Show less

  • Service Administration Team Manager

    Jun 2022 - now

  • Service Administration Lead

    Apr 2020 - Jun 2022

  • Service Coordinator

    Sept 2017 - Apr 2020

  • Sales Administration

    Jul 2016 - Sept 2017