Scott Simpson

Experience

• 

  Octel / Lucent

  Jan 1993 - Jan 1999

  Regional Mgr Net Ops
• 

  Excel Communications

  May 1999 - Jun 2000

  Manager NOC

  • Managed team of 15 in providing break fix for Wholesale CLASS 4 switching and Transport voice services.

• 

  Allegiance Telecom

  Jun 2000 - Jun 2004

  Director NOC

  • Managed team of over 60 in providing break fix for CLEC CLASS 5 switching, Transport, Data Center/Colocation Services as well as enhanced voice services.

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  Avaya

  Jun 2004 - Jun 2005

  NOC Manager

  Managed team responsible for providing 24x7 Managed Services.

• 

  Arrow Electronics

  Jan 2005 - Jun 2018

  • Managed team of over 50 in providing break fix and managed support services to the Arrow S3 enterprise customer base.• Developed and managed remote monitoring management system employed in support services.• Team transitioned ITSM platform from BMC Remedy to ServiceNow and supported strategic direction for entire organization for ITSM.• Managed Professional Services Team supporting enterprise networking and security products.• Acted as a customer advocate while ensuring a consistent, high quality service experience Show less

  • Director IoT Solutions

    Nov 2017 - Jun 2018

  • Dir. Managed / Professional Services

    Jan 2009 - Nov 2017

  • Director NOC CMSNOC/Shared Tech

    Jan 2005 - Jan 2009
• 

  ConvergeOne

  Jun 2018 - Dec 2020

  • Led cross functional team to define Day-2 service capabilities for new C1-IP solutions, identify gaps and address support challenges related to Managed Service offerings. • Documented new product training requirements, Transition details, Monitoring requirements and Support cost models. • Worked closely with DevOps to develop internal product training documentation and enabled a continuous improvement model. • Managed 3rd party service delivery partners to define and monitor performance metrics. Show less As member of the Innovation and Incubation team, I collaborated with practice and regional CTOs to identify new opportunities for service and product pull-through.• Developed rollout and execution strategy of technical pilot programs to enhance existing intellectual property. Collaborated with regional go-to-market organizations, internal stakeholders and clients to document requirements, positioning existing solutions as applicable.• Developed partner network to enhance the Innovation and Incubation process with the company solutions roadmap and strategy. Created solution pricing and ROI models.• Partnered with sales and customers to created use cases to ensure customer environments requirements were in alignment.• Researched market trends, interviewed physical security specialists and technology-based partners to understand product integration capabilities• Created Safer Spaces solution, collaborated with developer to prototype solution to provided schools with an identity management solution. Features include proactive identification, threat and violence mitigation, covert weapons detection and crowd disruptions.• Researched Smart Facility, Smart City and other IoT enabled products that could be used to develop and enhance new and existing IP. Show less

  • Director Of Operations

    Jan 2020 - Dec 2020

  • Director Digital Solutions

    Jun 2018 - Jan 2020
• 

  T-Mobile

  May 2021 - now

  Service Delivery Manager