Amanda Fowler

Experience

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  Levy Restaurants

  Oct 2010 - May 2012

  Cook

  -Prepared the cookies, pies, and cakes for the dessert menu-Created a weekly special for the dessert menu-Managed the inventory for the bar food and kids menu-Prepared all desserts as orders were placed-Decorate and set up Chef's Tables for special dinners-Plated desserts for basketball games and golf tournaments

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  The Duke Mansion

  Sept 2011 - Jun 2012

  Assistant Pastry Chef

  -I prepared, cookies, tarts, pies, cake, puddings, breads, breakfast pastries, custards.-Performed a monthly inventory of all items in bakeshop-Prepared a prep list for each day to fill for orders and events-Cleaned and santized bakeshop-Manned a dessert bar station for events

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  Fifth Third Bank

  May 2013 - Nov 2016

  Process the transactions for customers accurately and in a timely manner while becoming the customer's trusted advisor. Enforce the policies and procedures of the bank and comply with all internal controls and preventing risks for the bank as well as the customer. Look for opportunites to help the customer out with new products that the bank has to offer. Coach fellow CSR's on referrals, following operational procedures, and providing exceptional customer service. Perform monthly surprise drawer audits, prepare each employees schedule. Pull samples from CSR's and PB's for the Financial Center Self Assesment. I came into the Mint Hill location that hadn't had a Lead CSR in a while, I helped clean up the missing documentation reports, organized files and put a retention process in line. I work with the CSR team by delegating tasks, helping them learn more of the operational side of the financial center and preparing them for progession in their career. Show less

  • Lead Customer Service Representative

    Sept 2014 - Nov 2016

  • Customer Service Representative

    May 2013 - Sept 2014
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  Wyndham Capital Mortgage

  Nov 2016 - Apr 2022

  • Training Manager

    Dec 2020 - Apr 2022

  • Loan Processor

    Jul 2017 - Dec 2020

  • Loan Servicing Specialist

    Nov 2016 - Jul 2017
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  J.B. Preslar Company, Inc

  Jun 2022 - now

  Office Manager