Mike Jefferies

Experience

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  Gerrards Greengrocers

  Apr 1978 - Jun 1980

  Sales Assistant

  Dealing with customers and merchandising stalls daily

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  Conley Security

  Jun 1980 - May 1981

  Private Investigator

  Investigating staff theft and misuse of drugs at London Hospital

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  Whitbread Plc

  May 1981 - Mar 1984

  Asst Manager

  Beefeater Steak HousesManage the running of 120 seat restaurantKey AchievementsAchieved best restaurant covers of 320 in one evening without chef

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  Wine Rack

  Mar 1984 - Jun 1999

  Area Sales Manager

  Responsible for 13m pa with total P&L accountability of up to 14 stores,14 managers and up to 200 colleagues Key AchievementsWon the 1991/2/6 awards for Best Sales Increase YoY Performance Won 1992/3 /5 awards for having the Best Customer Service measured over 12 monthsNational Liaison Officer for Thresher Wine Merchants, liaising with the board members Seconded to the IT Department for 6 months to roll out EPOS tills across the Thresher and Wine Rack estate

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  Welcome Break

  Sept 1999 - Nov 2008

  Site Director

  2006 –November 2008 Site Director Birchanger2005 – 2006 Site Director Sedgemoor 2003 – 2005 Deputy General Manager London Gateway services /Days Inn Hotel 2002 – 2003 Deputy General Manager Truckstop & Forecourt South Mimms 2001 – 2002 Head of Retail & Forecourt South Mimms 1999 – 2001 Head of Retail South Mimms Responsible for units & sites up to 28m pa with total operational & P&L accountability, with 6 senior managers reporting directly and a further 15 unit managers and up to 300 colleagues Franchise Operational control of Burger King, KFC, Shell UK, Days Inn Hotels, WH Smiths Key AchievementsWinner of the 2007/8 Customer Service Award for achieving 100% on all visits over 12 months out of 23 sites Having the No2 KFC (YUM) in the country based on audit scores over 12 months Achieved best ever turnover at Birchanger 2007 increasing bottom line profit by 400kAt Sedgemoor, turned business round in 6 months from being -17% YoY decline to positive 11% growth YoY2004 won Retail of the Year for London Gateway out of 23 sites and runner up for Best Forecourt at the same site Show less

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  Plan Personnel

  Sept 2009 - Oct 2010

  Mangement

  Day to day care of patient care in the community

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  Gold Buyers Europe

  Oct 2010 - Jul 2013

  Regional Operations Manager

  Responsible for 30 stores 7m pa with P&L accountability with 5 direct reports and 95 colleagues Recruitment and training of all new colleaguesPersonal development of all colleaguesNew store set-up & opening Retail business partnershipControl of labour wage spend on all sites Management and delivery of the profit and loss for business Drive performance improvement through accurate and realistic measuring of performanceKey AchievementsStarting business from zero to 30 stores in 18 months Setting up new suppliers and creating H&S policy and procedures. Integral part of installation of new tills operating system dealing with all support issues including maintaining system. Introduced communication tools for levels within the business. Designed and delivered all training within business. Implemented operational controls and procedures for business Show less

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  SMOKO Premium Electronic Cigarettes

  Apr 2014 - Jun 2015

  Relationship Manager

  Responsible for operating kiosk in some of the largest shopping centres in the UK.Customer service Retail business partnershipBusiness development Building relationships with 3rd Parties

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  Webuyanycar.com

  Dec 2015 - now

  Area buyer/ Retail Manager

  Responsible for day to day operations Buying cars from £50 up to £150,000Dealing with customer journey Business development Telephone scripts Health & safety Daily administration