Alejandro Reyes

Experience

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  SIS ECU 911

  Jun 2013 - Aug 2013

  Electronic Maintenance Associate
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  DataLights

  Jun 2017 - Jul 2017

  Engineer Automation Associate

  ➣ Designing a user manual for data acquisition cards, which detailed the operation of the DAQ system in the client's specific implementation. ➣ Providing preventive maintenance services for the operation of data acquisition cards (DAQ) across various applications in the company's projects. Our focus was mainly on CompactRIO and Compact DAQ equipment, and we tested both analog sensors and digital Input and Outputs. ➣Dealting with included level sensors, push buttons, fans, industrial heaters, and presence sensors. In a vegetable factory, we designed and implemented sensors for the process of washing vegetables. A conveyor belt was used to transport the vegetables, and we applied computer vision technology to activate the actuator, which was a sprinkler that washed the vegetables. We also designed and implemented circuits in machines that could vacuum-seal rice bags. The machine was input by a dosing machine that measured portions of rice according to the selected volume, and temperature sensors, stepping motors, and heaters were also implemented. Show less

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  ClickSolutions Ecuador

  Mar 2018 - Jul 2019

  Client Service Representative

  ➣ Responded to an average of 10 client inquiries per day through various channels (phone, email, chat), maintaining a response time of less than 24 hours.➣ Achieved a client satisfaction rating of 95% based on feedback surveys and resolution of client concerns.➣ Increased client retention rate by 15% through proactive engagement and personalized service.➣ Resolved 90% of client complaints within 48 hours, demonstrating effective problem-solving skills and commitment to client satisfaction.➣ Conducted product training sessions for 20+ clients, improving their understanding and utilization of the company's offerings.➣ Utilized data analytics to identify trends and opportunities, resulting in a 15% improvement in customer satisfaction ratings.➣ Implemented client feedback-driven improvements, resulting in a 20% reduction in client churn rate.➣ Provided training sessions to 20+ clients, resulting in a 25% reduction in support inquiries and improved client self-sufficiency.➣ Received positive feedback from clients, with an average rating of 4.8 out of 5 for the quality of training and support provided. Show less

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  Agroazucar Ecuador- Ingenio La Troncal

  Jul 2019 - Sept 2019

  Automation Engineer Associate

  Coazucar is a sugar manufacturing plant that has a moderate level of automation. As part of the automation department, our responsibility is to maintain and oversee all the sensors, actuators, and automation systems in the factory. This includes both analog and digital sensors such as pressure sensors, capacitive sensors, inductive sensors, and level sensors. If any sensor is found to be not functioning correctly, we replace it with a new one and wire it to the main rack. ➣ Provided support to my team in developing and fine-tuning the automation system, which was based on the Delta V system by Emerson and focused solely on sugar production. One of our key tasks was to develop mathematical models of the process to adjust the variables of automation PIDs. We developed two models within the factory for the lime juice filling and emptying operation, as well as the mixing of chemicals such as calcium oxide, sulfur, and lime juice. We used Simulink to create these projects, with the main objective being to obtain a mathematical function of the sixth degree or less that accurately described the behavior of the process. ➣ Working on fine-tuning the automation system, including on-off systems and PID systems. We calculated the variables required to implement the best control behavior of solenoid valves that control the lime juice flow and the number of chemicals added for cleaning and debugging. Our set point was 4000 liters of lime juice, which was measured by a level sensor. Before I joined the enterprise, the error percentage was 15% and the stabilization time was 20 seconds, but after we implemented the new variables, the error percentage was reduced to 5% and the stabilization time was reduced to 5 seconds. Show less

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  Mosprx

  Feb 2020 - Dec 2022

  Automation Engineer

  ➣Choicing of components for developing CNC machinery, since the technicalview, for supporting our clients. We suggested the best option for our clientprojects in special actuators such as lasers, motors for milling machines,heaters, and nozzles. ➣Design new CNC solutions for our clients, mainly focusing on 3D printers,milling machines, and laser CNC. we sized the features of the machines. We usedInventor and Solid Works for simulating physically where each part was tobe. ➣Simulating the facade of the machine, and how it looks like. We do buildingplans for our own CNC machines. ➣Prototyping the movements and operation of CNC machinery andmachining machinery. We checked the function of step motors andcontroller boards, sensors, and bearings before implementing them insidethe machine. Also, we developed PCB cards for the correct functioning of machines or if it wasnecessary to replace a controller card for power system parts, we used tocreate projects on Altium Designer and Proteus. ➣Programming control car for automating machining machinery, in somecases there were clients who wanted to automate a existing machinery so weimplement control cards such as MACH3 XHC, GRBL 1.1f, BIGTREETECHSKR, Arduino, NVCM6V2.1, HNC-808Di 3 and raspberry. Where we usePython, C++. ➣Led the maintenance program of +60 automation machines that increased production capacity by 15%, among which were included CNC machinery like 3D printers (FDM, DLP, SLS), CNC plasma torch head and wood cutters, CO2 laser systems for cutting wood and engraving metals, and fiber laser machines for jewelry and metal engraving. Skills: Solid Works, Inventor, Python programming, C++ programming, ElectricMaintenance, Mechanic Maintenance, Embedded Software, Testing,Altium Designer, Proteus. Show less

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  ClickSolutions Ecuador

  Feb 2020 - Mar 2021

  Customer Service Logistic

  ➣ Developed and implemented standardized delivery protocols and training materials to ensure consistent customer service standards across the organization. ➣ Acted as a liaison between customers and internal stakeholders, effectively conveying customer requirements, preferences, and feedback to enhance service offerings. ➣ Coordinated the fulfillment of 125 daily food orders, achieving an average order accuracy rate of 98% and ensuring timely delivery to customers. ➣ Scheduled and assigned drivers to routes, optimizing driver workload and achieving a 99% driver utilization rate. ➣ Resolved delivery issues and customer complaints with a response time of less than 12 hours, maintaining a customer satisfaction rating of 95%. ➣ Monitored key performance indicators (KPIs) including on-time delivery rate, driver productivity, and order accuracy, achieving a 97% on-time delivery rate and a 15% increase in driver productivity. ➣ Implemented a new delivery tracking system, resulting in improved real-time visibility of deliveries and reducing customer inquiries by 25%. ➣ Collaborated with cross-functional teams to develop and implement a driver training program, resulting in a 20% decrease in delivery errors and customer complaints. ➣ Managed delivery driver performance, providing coaching and feedback on customer service skills to maintain a high level of professionalism and customer satisfaction. Show less

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  Dolgu Compan

  Mar 2020 - Sept 2020

  Key Account Manager

  ➣Conducted market research to identify potential customers and generated leads through various channels such as cold calling, networking events, and online prospecting. ➣Developed and maintained a robust pipeline of qualified leads, resulting in a 15% increase in sales opportunities. ➣Built strong relationships with clients through regular communication, product presentations, and product demonstrations. ➣Collaborated with clients to understand their needs, provided tailored solutions, and managed their accounts, resulting in a client retention rate of 95%. ➣Negotiated pricing, contract terms, and service agreements with clients, consistently meeting or exceeding sales targets. ➣Monitored and analyzed sales data, identified trends, and provided accurate sales forecasts to management. ➣Prepared comprehensive sales reports and presentations, offering insights and recommendations for improving sales strategies and achieving targets. ➣Collaborated with the sales team and other internal departments to coordinate sales efforts, share best practices, and ensure a seamless customer experience. ➣Participated in weekly sales meetings, contributing insights, and assisting colleagues in achieving their sales goals. Show less

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  Konfirm S.A

  Sept 2020 - Feb 2021

  Import Project manager

  ➣ Successfully managed and executed 30 import projects, ensuring compliance with regulations and on-time delivery, resulting in a 98% project completion rate. ➣ Onboarded and managed a portfolio of 20 reliable suppliers, negotiating favorable terms and conditions, resulting in a cost savings of 20% on import-related expenses. ➣ Achieved an average customs clearance time of 3 days through effective coordination with customs brokers and adherence to import regulations. ➣ Resolved project-related issues, such as shipment delays or supplier quality concerns, within 5 hours, ensuring minimal impact on project timelines and customer satisfaction. ➣ Established strong working relationships with international partners, freight forwarders, and customs agents, resulting in a 95% customer satisfaction rating. ➣ Optimized shipping routes and negotiated favorable freight rates, leading to an annual cost savings of 15% on import transportation expenses. ➣ Led cross-functional teams to implement process enhancements, resulting in a 10% reduction in lead times and improved overall efficiency in import operations. Show less

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  Rappi

  Apr 2021 - Mar 2023

  Operation Agent Courier

  ➣Led the recruitment process for +200 leads and performed usability testing on the onboarding process, implementing enhancements to optimize the efficiency and effectiveness of driver onboarding. ➣Launched operations in three Ecuadorian cities, overseeing distributor recruitment and onboarding for a successful market entry. Provided extensive support and guidance during the onboarding process, ensuring seamless integration and driving business expansion. ➣Managed and addressed over 1000 Calendly appointments, maintaining a customer service rating of 4.8 over 5. Resolved operational issues and provided guidance on card renewal and data updating processes in the internal system. ➣Developed a comprehensive manual for my team of agents, focusing on delivering exceptional service to delivery people. The manual covered relevant topics and provided guidelines for providing efficient and high-quality support. ➣Handling of +800 monthly service emails to the couriers where doubts about card renewals, internal system updating, and problems with canceled or unfinished orders were resolved ➣Analysis of order cancellations, using SQL, Power BI, and Gsuite, generating reports to make decisions that have an impact on the cancellation trend. It was possible to have this KPI 50% below the historical general average for 6 months Show less