Tim Sullivan

Experience

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  Top of the Hill

  Apr 2004 - Sept 2006

  Manager

  Improved restaurant service and operations, boosting sales and strengthening brand image• Hired, trained and managed staff of 75: changed hiring policies and strategies to create more opportunities for staff development and reduce employee turnover• Put standard processes in place to improve customer service and boost sales• Conducted product and service cost/profit analysis, and changed staff scheduling to make the restaurant more cost effective• Did market research on new business opportunities, such as the possibility to expand the restaurant and bar or open a new beer canning facility• Organized beer canning operations for distribution in local supermarkets and stores• Managed inventory and built and strengthened relations with food and beverage distributorsKey Results: • Restaurant achieved 20% growth, reaching record $6 million in sales• Reduced staff turnover rate by over 30%• Restaurant continually won dining awards, such as "Best Business Lunch" and "Best Outdoor Dining" Show less

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  Université Claude Bernard Lyon 1

  Oct 2006 - Aug 2009

  English Teacher

  Designed and taught language and culture courses to university students preparing to become teachers • Conducted needs assessments to identify training priorities and set course objectives• Set course curriculum, designed teaching modules and materials, and created assessment tests• Delivered training across various channels: in the classroom, via multimedia tools, in private coaching sessions, and as e-learning (Moodle)• Sat on panels that assessed students during practice examinationsKey results• More than 250 students trained per year• Students evaluated the curriculum as highly effective Show less

• 

  Fundación Paraguaya

  Feb 2010 - Aug 2010

  Project Management Intern, Microfinance

  Helped coordinate pilot project to improve success rate of women micro-entrepreneur groups• Conducted field surveys to quantify and qualify poverty levels and needs of 90 micro-entrepreneurs• Conducted case studies to determine best practices of most successful mico-entrepreneurs and designed training modules to scale up these practices• Led project (team of 4) to quantify the problem of turnover within the groups and to identify the best practices of those with the lowest turnover rate• Travelled to regional offices to assess data on over 200 micro-entrepreneur groups and to meet with the loan officers and group membersKey Results • One best practice identified became a requirement for all village banking groups• Pilot project received additional funding of $500,000 to expand to benefit 5,400 micro- entrepreneurs Show less

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  UNCTAD

  May 2011 - Apr 2017

  UNCTAD is the United Nation's lead agency dealing with issues related to trade and economic and social development. It's mission is to help poorer countries get more out of international trade. It does this by working with governments to better align economic and social polices with realities of the international trading system. And it works with industries and businesses to help them become more competitive on regional and international markets. As an associate communications officer, I strengthened media pick up of the organization's work, boosted web traffic for articles and publications, and increased reach and engagement on social media. The end result was stronger brand identity and increased visibility among our core clients.Key responsibilities• Worked with programme managers to determine communications needs for conferences, publications and projects and identify the appropriate products and strategies: press releases, electronic newsletters, web stories, social media campaigns• Designed communication plans, setting timelines, coordinating workflow, monitoring deliverables and measuring outcome• Wrote and edited press releases, web stories, and social media messages• Part of a small team hand-picked by senior management to strengthen brand visibility: redesigned website and brand identity, and improved social media and web strategy• Point of contact for NGOs wanting to contribute to our work: liaised with other divisions to set up meetings, assessed accreditation requests and managed online meeting registrationKey results• In 2016, UNCTAD's media visibility was 50% higher: 1,370 media mentions per month compared with about 935 the previous year.• Reach and engagement on social media grew significantly: Twitter impressions were up 70%, retweets 62%, and likes 111%, • UNCTAD’s website jumped 20,000 places in a global ranking (Alexa), and web traffic for articles was up 30% Show less Coordinated all activities for a port management programme in 7 countries in Africa and Asia, and for a training project for the government of Angola (4 years, $4 million) • Set timelines and organized and managed workflow, monitoring deliverables and outcome• Served as the main point of contact for internal and external stakeholders, providing a bridge between team members in Geneva and those working in the programme countries• Updated training material and ensured new material developed by consultants met the organization's quality standards and was in line with the training objectives• Led over 20 missions in Africa and Asia to organize workshops, pilot new courses, and meet with project stakeholders to assess progress• Created multimedia training videos and managed an e-learning platformKey results • More than 1000 port managers and government officials trained and certified • Port training program identified by donors as best practice in international cooperation• Improved project efficiency and effectiveness, according to donor evaluations Show less

  • Associate Communications Officer

    Apr 2015 - Apr 2017

  • Project Manager, Training - Africa and Asia

    May 2011 - Mar 2015
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  UNCTAD

  Sept 2017 - now

  • Public Information Officer (social media and web)

    Apr 2020 - now

  • Associate External Relations Officer

    Sept 2017 - Mar 2020