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Cyril Alexander

Cyril Alexander

Customer Service Representative

Followers of Cyril Alexander316 followers
location of Cyril AlexanderChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Senior Manager Lean Digital Transformation - Master Black Belt

  • Education

    • Sethupathy Govt arts and science college

      1997 - 2001
      Bachelor of Science (BSc) MATHEMATICS AND STATISTICS

    • Schwartz Higher Secondary school

      1994 - 1996
      Hsc Mathematics

    • Anna University

      2019 - 2021
      MBA - Master of Business Administration Technology Management

  • Experience

    • Sutherland Global Services

      Dec 2005 - Aug 2007
      Customer Service Representative

    • Sitel

      Aug 2007 - Dec 2010
      Coach Track Trainee

      Software support for Dell Computers.

    • QuScient

      Jan 2011 - Jan 2012
      Team Lead

    • Teleperformance

      Mar 2012 - Mar 2016
      Assistant Manager

      Managed Underwriting for PL's and credit card. Retail Banking Account Opening.Projects:Quality Improvement Project:Run and led a project to improve quality from 38% to 100% for 5 months period. was a big win for the process and businessUsed various quality tools and analytical tools to analyse the problem. Used number of problem solving approach and innovative ideas to show consistency in achieving high standards of quality.Improving Efficiency:Run a project to improve efficiency in corporate account opening - Banking by using various LEAN concepts like Value Stream Mapping to identify the waste and redundancy in the work flow and improved the efficiency .TransitionA particular process went through a complete transition from conventional banking to Islamic Banking. We had to shift the gears accordingly as service providers. Formed and led the team to a successful transition by using various Transition and quality tools like House of Quality, FMEA & ETC. Show less

    • RR Donnelley

      May 2016 - Mar 2020
      Client Manager

      QC Utilization:Low QC utilization and bottleneck scenarios in QC created lot of TAT misses, which drove us to investigate the cause for the low utilization. Used SIPOC to bring all the stack-holders unders the investigations purview. Surprising cause identified when we did the measurement system analysis which almost solved the issue with few other added benefits

    • A.P. Moller - Maersk

      Mar 2020 - Mar 2022
      Product SME - Digital

      Working as a product owner for Electronic Invoicing. working closely with Tax & legal team to gain requirements, solution development, working with software development teams to develop a designed product, working with QA teams to ensure UAT and regression testing and working with operations for product deployment with hyper care. I was instrumental for solution development and implementation of recent Mexico E-Invoicing regulatory Changes (Carta Porte) and implementation of E-Invoicing in Kingdom of Saudi Arabia in our current companyBrought innovative simprovement to India E- Invoicing & Turkey E- Invoicing as well Show less

    • Genpact

      Mar 2022 - now
      Senior Manager LEAN Digital Transformation

  • Licenses & Certifications

    • Lean Six Sigma Black Belt (ICBB)

      Indian School of professional excellence
      Sept 2016

    • Generative AI Foundation

      Genpact
      Sept 2023

    • Robotic Process Automation (RPA)

      Genpact
      Sept 2023

    • Lean Six Sigma Master Black Belt

      Genpact India Private Limited Delhi
      Dec 2022

    • ArchiMate® Certification Program

      Bizz
      Aug 2020