Mirela Chiru

Experience

• 

  School no.78, Bucharest

  Jan 1997 - Jan 2006

  Teacher
• 

  Hewlett-Packard

  Jan 2007 - Sept 2014

  • Own the BPM Plan of Action (POA)• Provide full visibility of transformational projects in a consolidated view• Ensure all relevant projects are accurately logged and tracked with objectives, owner, budget, timeline, key metrics, etc• Establish a project tracking mechanism and tool that allows efficient maintenance and effective report out• Work with project owners to collect and consolidate updates• Consolidate and effectively communicate status updates to executive audience• Flag business risks and trigger corrective actions• Act as a key interface to the IT organization; ensure full alignment of business and IT POA• Ensure BPM project management standards are consistently met across all projects in the portfolio• Act as a project manager and contributor for large, cross-division projects that affect the organizations long-term objectives. Afișează mai puține 1. Operational/Process Management  Operational KPIs: Accountable for the team’s balanced scorecard, for providing regular updates on team’s performance& development plans  Customer engagement: Collaborate closely with Sales managers in order to ensure a consistent level of service and coverage across all global accounts and industry verticals; Collect regular customer feedback and support appropriate improvement plans  Contribute to the future development of the team’s service portfolio by liaising with EMEA functions in order to drive coverage and standardization of sales processes ;Facilitate the sales adoption of the EMEA/WW standard sales processes for Global Accounts customer segment 2. People Management:  Recruit new employees according to job role & skills required by actively participating in interviews, skills assessment exercises  Ensure performance management cycle is fulfilled: set SMART objectives, ensure regular reviews against KPIs, provide performance feedback, reward performance, provide formal evaluations& counsel employees in addressing improvement plans, handle performance related escalations  Career development: offer guidance on skills assessment, strength finder, counsel employees on career plans & development opportunities, act as a coach/mentor, provide access to trainings, certifications, shadowing opportunities  Team structure& responsibilities: ensure Job roles are documented, assign existing staff to meet service level objectives, constantly adapt team/management structure in synchronization with organizational changes 3. Finance management: Accountable for executing the team yearly budget & cost targets, provides regular updates on the budget to Finance, ensure cost control strategies are implemented  Accountable for salary offers to new employees, aligning team members to appropriate job levels & salaries, provides recommendations to HR on improving salary grids Afișează mai puține People management• Assist the Functional manager in managing the employees• Conduct integration process of the team newcomers • Take ownership of any problems that may arise amongst team members • Ensure that the team members understand, respect and comply to all procedures, processes and training plans• Support the department’s development projects with relevant data and action• Create, maintain, sign and communicate the job descriptions for the employees• Establish the performance objectives and create the career development plan for each employee• Participate and recruit new staff as part of the funnel management • Conduct periodical one to one discussions with all team members in order to provide continuous feedback• Complete and communicate the performance evaluations to employees• Keep tracking individual performance progress and inform the management as per request• Collaborate with functional manager and contractor agency to define measurable results that each individual in the team is required to produce and provide periodic measurements for the team• Propose monthly bonuses to employees who have outstanding results• Initiate, sustain and support team building activities, managing also the budget• Deliver and assist in providing trainings and/or presentations • Drive performance through motivating employees and developing/facilitating trainings and programs• Act as a first point of contact in what concerns hiring, contract terms, job ranking, salaries and incentives, trainings and travels, legal aspects (absence from work, insurance, s.o.)Business management• Drive to implementation of projects, processes and regulations• Consolidate and communicate monthly reports to customers, stakeholders and senior mgt.• Drive continuous improvement initiatives on managed processes, at the team and dept. level Afișează mai puține

  • PMO lead- Global Business Process Mgt. team

    Sept 2013 - Sept 2014

  • Program manager, EMEA CSO Strategy and planning

    Dec 2011 - Sept 2013

  • EMEA Operations Manager_Global accounts sales support

    Dec 2009 - Dec 2011

  • Sales support Supervisor , EMEA EB Operations team

    Jan 2007 - Dec 2009
• 

  HP

  Aug 2015 - now

  -planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action-defining the program's governance arrangements-ensuring effective quality assurance and the overall integrity of the program- focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs-managing the program's budget monitoring expenditure and costs against delivered and realized benefits as the program progresses-facilitating the appointment of individuals to project teams- ensuring the delivery of new products or services from projects to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements- ensuring there is allocation of common resources and skills within the program's individual projects- managing third party contributions to the program-managing communications with all stakeholders-managing both the dependencies and the interfaces between projects-managing risks to the program's successful outcome-working with the business manager on the transition to the new business -initiating extra activities and other management interventions wherever gaps in the program are identified or issues arise-reporting the progress of the program at regular intervals to the steering team or stakeholders Afișează mai puține

  • Global Account Operations Manager

    Jan 2020 - now

  • Program Manager, EMEA Sales Operations (Strategy and Planning, Customer experience team)

    Aug 2015 - Jan 2020