Colleen E. Flynn

Experience

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  Hatch Staffing Services

  Sept 2002 - Dec 2003

  Administrative

  Hatch Staffing Services Milwaukee, Wis. (Placed at Medical College of Wisconsin) Sept. 2002 to Dec. 2003Senior Administrative Assistant – Bariatric Surgery Program – PROMOTIONSenior Administrative Assistant – Division of General Surgery – PROMOTIONAdministrative Assistant – Department of MedicineProgressively promoted to Senior Administrative Assistant; responsibilities included:• Provided support to three departments.• Assisted Residency Program Coordinator with the organization and execution of residency interviews.• Supported activities of the Professor and Vice Chairman for Clinical Affairs. • Coordinated and prioritized daily activities (meetings, agendas, travel arrangements and itineraries) of the Vice Chairman.• Directed communications with medical examiners and mortuaries throughout Wisconsin.• Prepared and edited scientific manuscripts according to journalistic standards and style.• Performed medical transcription, composed and edited communication, answered telephones, scheduled personal and professional appointments and maintained medical records. Show less

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  Medical College of Wisconsin

  Dec 2003 - Oct 2013

  Sr. Administrative Assistant

  Senior Administrative Assistant – Division of General SurgeryPeter R. Nuttleman, MD, MS, Assistant Professor– PROMOTIONHsin-Yi Chang, Assistant Professor– PROMOTIONJames R. Wallace, MD, PhD, Associate Professor, Program Director, Bariatric Surgery ProgramPublic Relations responsibilities have included:• Coordinating and hosting bi-monthly Gastric Bypass Program Orientation presentations for prospective patients.• Organizing and facilitating two successful Gastric Bypass Program clothing donation drives in 2005 and 2006.• Spearheading the successful nomination and awarding of the Froedtert Memorial Lutheran Hospital/MCW “Patient Hope & Spirit Award,” given to the first Bariatric Surgery post-operative patient.• Organizing and hosting monthly educational Gastroenterological Case Conferences.Administrative responsibilities have included:• Maintaining Bariatric Surgery Program’s Key Indicator database.• Initiating and managing pre-certification and pre-authorization insurance processes. • Answering telephones, greeting patients and visitors, scheduling appointments and maintaining physicians’ calendars. • Composing, formatting and editing patient and physician correspondence, FMLA applications, clinical reports and mailings.• Responding to the immediate concerns of faculty, physicians, residents, students and prospective patients. • Coordinating room reservations, refreshments, materials and equipment for meetings and conferences.Patient care responsibilities include: • Pre- and post-surgical medical care of patients. • Scheduling patient pre-operative appointments and lab tests. Show less

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  Aurora Health Care

  Oct 2013 - now

  Patient Service Representative II

  Oversee office operations, including filing, scheduling, registration, and transcription of messages.• Coordinate registration by obtaining, entering, and updating demographic and insurance information into computer system; verify insurance coverage and collect co-pays, deductibles, and balances. • Schedule appointments and coordinate cancellations, reschedules, and additions to schedules.• Monitor patient flow to increase efficiency and proactively assist patients with various case management needs, including coordinating transportation arrangements, providing directions, and locating wheelchairs.• Greet 30-75 patient and visitors on a daily basis, answer telephone, screen calls, and transcribe detailed messages for 7 physicians.• Perform visit closure procedure, including checking-out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. Show less