Joseph Geizer

Experience

• 

  Convergys

  Oct 1998 - Aug 2005

  Manager of Operations

  Held positions such as CSR, floor support, Quality Evaluator, Quality Supervisor (across multiple sites), Trainer, and Manager of Operations.

• 

  D+H

  Sept 2005 - Jun 2016

  I represented the Atlantic Provinces, Saskatchewan, Alberta and BC, and outside of Canada for the National Student Loans Service Centre, Edulinx, and Resolve, all of whom are brands our client base uses. ≡ Persuaded post-secondary institutions to work with the company to deliver free student loan repayment information to their students, either online or in person. ≡ Built and maintained healthy relationships with post-secondary and provincial government stakeholders in specific territories. ≡ Provided advisory services and assistance with highly escalated student loan-related issues to all post-secondary institutions.≡ Facilitated in-person and online presentations to students and school regarding student loan repayment awareness.≡ At peak times of the year, responsible for staffing student loan kiosks at major universities within my defined territory to collect student loan certificates from students to have them processed and student loan funding disbursed in a timely manner.≡ Visited schools on a frequent basis to maintain relationships, understand challenges, gather feedback on service, and present new information.≡ Logged all interactions with the Salesforce CRM tool. Show less I was responsible for all day-to-day operations for a staff of 20 in a satellite office for a major Canadian banks student loan portfolio. The day-to-day operations included monitoring service milestones and implementing action plans to gain efficiencies and increase quality. I was also responsible for all HR, IT and conflict resolution functions.≡ Regularly liaised with clients and provincial governments to meet specific needs as required. ≡ Monitored service level metrics for administrative and contact centre units, took action to ensure service levels were met if they were in jeopardy.≡ Monitored controls, employed change management techniques to continuously mitigate risk and for use in continuous coaching opportunities.≡ Achieved perfect service level agreement year for all operational departments in 2008. Show less

  • Regional and International Representative

    Apr 2009 - Jun 2016

  • Operations Manager

    Sept 2005 - Mar 2009
• 

  ADP

  Jul 2017 - now

  I manage implementation projects for new and existing clients.

  • Implementation Manager

    Mar 2022 - now

  • Project Manager

    Jun 2019 - Mar 2022

  • Implementation Specialist

    Jul 2017 - Jun 2019