Mohamed Abuzied

Experience

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  Sudatel Telecom Group, Ltd and sub union

  Jan 2016 - Dec 2016

  Information Technology Support Engineer

  I was a supervisor on the Call Center computer (404) , and operating systems, and I was in charge of all computers and all the servers in thesub union.• Installing software and hardware• Troubleshooting Network problems• Supervisor for call center agents• Managements serves• Admin on ERP system restoring password and configuration new users• Faceplate and cable check and active faceplate points• Troubleshooting issues related windows software, Hardware, Printers Show less

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  Khartoum International Airport

  Jan 2019 - Dec 2019

  IT Desktop support engineer

  Installing and configuring computer hardware, software, systems, networks, servers, printers and scanners.Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Repairing andreplacing equipment as necessary• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.• Troubleshooting issues related windows software, Hardware, Printer• Setting up accounts for new users and provide access in ILS• Answering email and telephone enquiries• Installing software and hardware• Troubleshooting Network problems• Configuration & management SWITCHES and access points of ( CISCO).• Checking User issues reported by ticket (ITSM) and seeing problems through to resolution• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues• Install new/rebuild existing pcs and macs, configure hardware, peripherals, services, settings, directories, storage.• Installation and configuration of wifi access point Show less

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  Sudan blu-max

  Jan 2020 - Feb 2021

  Network Engineer

  • design, installation, and management of organization-wide local area network,wide area network, network segment, and internet system• Developed and executed test plans to check infrastructure and networkperformance.• configuring Routing Protocols RIP , OSPF, ERGP , static• Good knowledge with point to point wireless Connectivity• configuring VRF lite• Configuring NAT• Configuring DHCP• configuring Switching Protocols VLANS, STP , Ether-Channels, Inter VLAN Routing• Responsible for migration and configuration of services for CE Dual homing sitesand implementing redundancy through Eth-trunk, & VRRP , HSRP ,GLBP (FHRP)• Good knowledge with monitoring tools like PRTG SOFTWARE Show less

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  GTS

  Feb 2022 - now

  Information Technology Support Engineer

  Provided technical support to end-users, troubleshooting hardware, software, andnetwork issues, ensuring efficient resolution and user satisfaction.• Managed and maintained network infrastructure, including installation,configuration, and security measures, resulting in improved network performanceand reliability.• Conducted regular system audits and implemented proactive measures to enhancesystem security and prevent potential vulnerabilities.• Collaborated with cross-functional teams to implement IT projects, ensuringseamless integration and functionality across systems.• installing, supporting and troubleshooting windows Vista, 7,8,10 and Mac OSdifferent operating systems; Ubuntu, chrome OS and Mac OS, with authorizeddesktop• containing a standardized list of application suites and security updates. Install andconfiguring Active Directory, Hyper-V , DNS,DHCP• Installing and configure backup and group policy• Installing and configure cisco Routers and switches ( ASR 9000,1000, Series, ISR800 series)• Wireless LAN products—Access Points• Installing and configure different types of Wi-Fi hotspots Show less

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  DEI (Digiphoto Entertainment Imaging)

  Dec 2023 - Jan 2024

  Information Technology Support Engineer
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  MAB Group of Companies,UAE .

  Apr 2024 - now

  Network Engineer

  Configuration and management of Milestone Systems VMS• Setup and maintenance of Hanwha surveillance software (SSM Hanwha software)• Deployment and administration of Windows Server environments• Good Knowledge of routing protocols• setup New operator workstations• Configration Extreme network switch L2,L3 , cisco switch ,allied telesis switch