Peter Poulos

Experience

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  Nelson Bay Computers

  Jan 2000 - Oct 2003

  IT Technician

  - Operating systems diagnostics and repairs;- Computer maintenance and repairs for clients;- Customer support;- Basic Unix commands in BSB Environment to support local ISP;- Advanced technical & network abilities for clients;- Spreadsheet analysis for customers;- Accounting packages – QuickBooks and MYOB; and- Advanced server installations with specific A.D / roaming profiles.

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  Ultratec Computers

  Nov 2003 - May 2007

  Store Manager

  The day to day management of staff members, business management, working as a team, training staff members, keeping up to date with technology, programming, web design and establishing web and mail servers.- C# & VB programming for internal operations and external clients;- SQL & MS Access integration with VB.Net programs created;- ASP.Net applications in forms of web stores and online directories for clients matching their specific requirements;- Email & web servers for Ultratec hosting environment;- Web Servers for external clients hosting their own sites with database integration;- Website creation and SEO – Includes basic HTML and advanced .Net structured sites for a range of clients;- Advanced operating systems diagnostics and repairs;- Computer maintenance and repairs (viruses, service updates etc.);- Customer support and computer sales;- UNIX based knowledge in the areas of Red hat & Fedora OS; and- Advanced technical & network abilities. Show less

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  Trading Technology Australia

  May 2007 - Sept 2021

  Business/Technical Analysis (agile methodology) - Deep clear understanding of requirements and documented as stories/epics.- Interaction with stakeholders and translating their requirements.Development and optimisation of custom ION components - I worked on multiple custom ION interfaces addressing issues or enhancement request. - One of my major accomplishments was the total refactoring of an old ION/Kafka component to the latest best practice, internal spring boot implementation. This included, understanding the existing code set, new/old requirements and removing old legacy code. Testing / DevOps - Creating unit tests for new code. - Automation testing approaches - Using DevOps tools such as Team City, Artifactory, Marvin.Working in an agile methodology - Utilising Jira/Confluence to trace and track (epics, stories). - Using my previous experience to recommend improvements to help the team. This included helping with backlog refinement, sprint planning and retrospectives.Further experience/knowledge in protocols and fixed income and trading. Show less Consultant / SME / Senior Technical Systems Business Analyst: - Documentation (creating functional requirement specifications for complex applications). - Building solid relationships with clients and partners through excellent communication and interpersonal skills. - Experience in Financial Markets (including Real Time Data, Fixed Income for a big 4 bank), Energy Markets (including peer to peer energy trading, AEMO integration) and Superannuation. - Protocols and working with vendors such as Bloomberg and Reuters. - Quotes and Negotiations.Project Manager: - As a Project Manager, I have worked on client and internal projects. I understand the project fundamentals and can adapt to the different styles required. My strong technical and analytical skills allow me to add value through a deeper understanding.SME / Senior client technical resource and client escalation point.Development: - Java, NodeJS, JavaScript, C#, VB, VBA and SQL. - Database solution design / implementation. - Cloud Solution design / implementation (AWS / Azure). - SQL query development and optimisation. - Scripting (includes VB script, LUA and some Perl). - Network / Server / Security Admin (Active Directory/Roaming profiles etc.)Technical Support under high pressure environments (strong analytical problem solving skills). - Troubleshooting trader issues (high pressure, high stress environment). - Installation / configuration / maintenance of TTA products at client sites; - Advanced spreadsheet analysis and programming in VBA. - Business Systems Analysis and documentation of requirements. - Supporting and enhancing internal systems. Show less Achievements:- Managed multiple internal projects such as software development, product enhancement, new products, migrating case tracking and knowledge based systems, upgrading Exchange, implementing virtualisation, moving infrastructure/applications to the cloud and office modernisation such as updating PC’s/Network/Firewalls infrastructure.Managed Client Projects such as:- Real-time contribution system major release. This incorporated six "downstream" systems and involved more than six CBA teams (including offshore resources). Recognised and acknowledged for my efforts in delivering the project successfully.- The expansion / implementation of a SSLED Interface. Worked closely with the vendor Reuters and CBA Market Data teams during this process.- The expansion / implementation of the Bloomberg DDM Input / Output interface. Worked closely with Bloomberg during this process.- The expansion and implementation of the contribution Text Interface at CBA.- The implementation of the Reporting Framework for fixed interest research reports.- As well as "lift and shift" projects moving existing products/services/applications to new environments (e.g. Database, OS/Environmental).Skills:- Qualified Project Manager / Scrum Master.- Experienced in project planning (including Microsoft Project experience).- Experience writing project briefs, communication strategies, configuration strategies, quality management and risk management strategies, project specification documents and work packages.- Exceptional time management and prioritisation skills often working on multiple different tasks at once.- Ability to negotiate and resolve conflicts.- Building strong relationships and commitment within the project teams.- Meeting facilitation, traditional or via Agile methodology including running sprint planning, daily stand-ups and retrospectives. Show less Achievements:- Client Production Support Manager for 14 years. - Successfully lead a multi-disciplinary team of Technical/Business/Support Analyst and developers. - Track record of proposing and implementing solutions such as product tracking and knowledge based systems. - Introduced KPI’s and 365 reviews for the team. Cross trained team to avoid single point sensitivity.- Team Lead/Manager working across Financial Markets (including Real Time Data, Fixed Income, Bond/Swaps), Energy Markets (including peer to peer energy trading, AEMO integration) and Superannuation. I managed a small team of BA's / Support analyst who look after all of the company’s major clients, IT systems and applications. - Financial Markets Experience (Servicing one of the Big 4 banks on an ongoing basis);- Managing TTA’s Support Team (Service Delivery);- Senior technical resource and client escalation point;- Team Leadership including team building, motivation, training and personal development;- Excellent communication skills;- Building solid relationships with clients and partners;- Business/Technical Systems analysis and documenting requirements;- Technical Support under high pressure environments (strong analytical problem solving skills);- Refinement of internal standards and procedures to continuously improve work practices;- Reporting to clients and directors (KPI’s & Monthly reports);- Managing the team / company infrastructure budgets and resources. Recruitment, staff reviews (performance appraisals), team and individual KPI’s;- Identifying leads for new projects or potential clients; and- Issuing quotes for projects (including negotiation). Show less - Installation / configuration / maintenance of TTA products at client sites;- Support of TTA products (24x6 Support on call);- Working with clients and partners to meet their needs and requirements often being the link between the business and technical;- Troubleshooting trader issues (high pressure, high stress environment);- Advanced spreadsheet analysis and programming in VBA;- SQL query development and optimisation;- Scripting (includes vbscript, lua and some Pascal & Python);- Business Systems Analysis and documentation of requirements; and- Supporting and enhancing internal systems. Show less

  • Consulting – Full Time Developer (Equities and Fixed Income Trading)

    Jun 2020 - Sept 2021

  • Manager, Production Systems (Service Delivery), Technical Systems Business Analyst, Project Manager

    Jun 2008 - Sept 2021

  • Senior Technical Business Analyst

    Jan 2014 - Jun 2020

  • Project Manager Scrum Master

    Jan 2010 - Jun 2020

  • Service Team Manager, Manager Production Systems

    Jun 2008 - Dec 2014

  • Support Analyst

    May 2007 - Jun 2008
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  Localvolts Pty Ltd

  Jan 2017 - Jun 2020

  Product Owner / Sprint Master / Developer

  Achievements:- Worked closely with the CEO/CIO of Localvolts to implement a digital peer-to-peer electricity retailer. - Successfully delivered a mobile/desktop simulated application. Skills:- 3 years’ experience in a start-up energy market company.- Product refinement and prioritisation using Agile methodology.- Experience leading product development and creating product roadmaps.Scrum Master - Meeting facilitation (following agile methodology), including running sprint planning, daily stand-ups and retrospectives.Development / SME- NodeJs, Javascript and MySQL (including use of server less technologies such as lambda) in an AWS eco system.- Energy Market business knowledge including AEMO integration. Show less

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  Equisoft

  Sept 2021 - now

  • Director, Production Support

    Jun 2022 - now

  • Service Delivery Manager

    Sept 2021 - now