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Don Walter. Retired

Customer Service

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Cypress, California, United States

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Timeline
About me
Technical Trainer at Daikin
Education
- College of DuPage
  1970 - 1972
  Associate of Arts (AA) General Studies
- Northern Illinois University
  1972 - 1974
  Bachelor of Science (BS) Adult and Continuing Education and Teaching
Experience
- Nissan Motor Corporation
  Jan 1974 - Jan 1989
  Customer Service
  Service Engineering Investigations , Manager, Service Technical Publications, Manager, Service Product Information, Manager, Technical Information
- Mitsubishi Motors
  Jan 1989 - Jan 2004
  Product Engineer
  Investigated incidents using assigned vehicle and Warranty Data, correlating customer/dealer comments with warranty expense. Compiled reports detailing incidents requiring design or production changes. Collected and tested defect parts. Evaluated improved countermeasure parts. Monitored, tracked and follow-up postproduction changes to confirm effectiveness
- DTrader Sales/Service
  Jan 1990 - Jan 2012
  Owner
  Retail sales, service and product support in a growing segment of Sporting good.
- Universal Technical Institute
  May 2004 - Jan 2015
  Technical Trainer
  Ford FACT - factory training for seasoned students
- Daikin North America LLC
  Jan 2015 - now
  Technical Trainer
  VRF, VRV, VRT technology.. VRV 3 & 4 Installation and commissioning
Licenses & Certifications
- ASE A1 to A8, L1 and G1 : Master Status
  Automotive Service Excellence
  Jun 1977
Volunteer Experience
- Volunteer Home Builder
  Issued by YWAM Tijuana on Nov 2011
  Associated with Don Walter. Retired