Leigh Haynes BA (Hons)

Experience

• 

  Halifax

  Nov 2001 - Jul 2005

  * Designed & delivered core & bespoke training.* Specialised in skills development and regulated training.* Project managed skills and validation training for FSA Mortgages & Insurance Regulation. * Ensured that necessary training and development took place for new to role colleagues.* Coached and developed future management talent to reach their potential and meet requirements for promotion. * Co-ordinated assessment days for managers of the future which involved 4 different activities (competency interview, group exercise, presentation and data review). Bank Manager* Numerous duties include day to day running of a Halifax branch, managing staff, motivating the team, dealing with complaints, setting targets and planning ways of achieving them.Sales Advisor* Meet with customers to advise and sell on banking products suitable to their needs.

  • Learning and Development Consultant

    May 2004 - Jul 2005

  • Learning and Development Manager

    Oct 2003 - May 2004

  • Graduate Management Trainee

    Nov 2001 - Oct 2003
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  Bank of Scotland

  Jun 2005 - Jun 2006

  Corporate Banking Manager

  * Developed and maintained banking relationships with large corporations. * Built strategies to win new clients through face to face meetings and networking events.* Organised and project managed corporate functions.* Organisation and faultless customer service were a necessity for this role.

• 

  HBOS

  Jun 2006 - Jun 2007

  Training and Development Manager

  * Designed & delivered bespoke and core training material for Mortgages, Protection & Home Insurance. * Delivered workshops, large scale conferences and one to one coaching.* Redesigned entire training suite which was then launched nationally. * Project managed specialist training, development plans and design work.

• 

  Lloyds Banking Group

  Jun 2007 - Jul 2012

  * Project Managed smooth transition of the integration of Lloyds & HBOS for the Mortgage Division across 100 branches. Co-ordinated all of the training schedules and ensured all workforce completed the training, validation and accreditation.* Delivered a behavioural framework to every colleague to ensure first class business results in a period of change.* Designed & delivered workshops, conferences, training materials, meetings and individual coaching to embed the change. * Implemented an accreditation process to ensure it was fully embedded & ensured robust follow through and ownership.* Continually monitored sales results and KPIs. Co-ordinated and published weekly leagues to encourage improvement. * Co-ordinated Management Information, focus groups, sales drives and product launch materials to help drive the business.* Implemented new initiatives- sales aids, organisation tools, simplified sales processes and rolled out to entire workforce.* Ensured all regulatory requirements were met.* Designed sales force recognition scheme for our region (100 branches) * Responsibility for a large budget. Show less * Remotely managed a team of Mortgage Advisors within a sales area to achieve their sales targets. Coached and developed the team for a better performance. * Regularly carried out recruitment interviews, performance managed poor performers and developed relationships with key stakeholders. * Project managed regional conferences, initiatives and training solutions.* Continually raising seller capability, productivity and performance through effective coaching.* Regularly carried out ACE reviews (Assessing individuals “Attitude, Competence & Effort”) on team of 11 mortgage advisors, followed by a robust training plan.* Responsible for training new colleagues. * Monitored KPI Reports and dealt with customer complaints * Continually kept abreast of external market conditions to keep team informed.* Managed and prioritised own time to be effective. Show less

  • Change Manager (Learning and Development)

    Jun 2010 - Jul 2012

  • Area Manager (Mortgages Division)

    Jun 2007 - Jun 2010
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  HSBC

  Jul 2012 - Nov 2013

  Learning Specialist
• 

  GP Strategies Corporation

  Dec 2013 - Dec 2018

  • Global Performance Consultant

    May 2017 - Dec 2018

  • Learning Consultant

    Dec 2013 - May 2017
• 

  HSBC

  Jan 2019 - now

  • Global Learning Programmes Lead

    Jan 2023 - now

  • Learning Design Specialist

    Feb 2022 - Jan 2023

  • Global Learning Manager

    Feb 2021 - May 2022

  • Global Design Experience Specialist

    Jan 2019 - Feb 2021