Grady Brown

Experience

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  NBS/ Brice Legal Group

  Dec 2006 - Nov 2008

  Administrative Assistant

  Responsible for monitoring files to ensure that loans remain compliant and in good standing with any Order of the court pertaining to their Mortgage while in bankruptcy.Monitor each file received on a weekly report for compliance by verifying that the debtor is paying in a timely matter and the correct mortgage amount.For each loan with an issue of compliance I review the court docket for any Motions or Orders filed by the Debtor’s attorney or the Chapter 13 Trustee.With each of my accounts with an arrearage amount being paid through the Chapter 13 trustee, I verify that disbursements are being sent from the Trustee and that the claim information is listed correctly with the trustee and on Wells Fargo’s system. I review each file to verify if litigation will be needed due to a violation of a court order or non-compliance of 45 to 61 days for payment of their monthly mortgage payment. Show less

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  Bank of America

  Aug 2009 - Apr 2015

  Responsible for performing audits to ensure 2nd lien modification reviews are completed within the set guidelines.Assign loans where our customers have filed valid appeals disputing their modification review results.Review Non-Controllable letter data to ensure that each customer is notified when additional time is needed to complete the review for their loan.Review the Capitalization Modification report to determine that these modification requests are not delayed.Review Homesaver 2nd lien report to determine which modification reviews are still active and should be reported to the credit bureaus as “in trial”. Cross Train with Peers to provide back-up assistance on additional audits. Show less Responsible for managing the review of all exceptions associated with the 2MP modification process.Ensure that our associates are following all of our current policies and procedures.Distribute exceptions to each associate per their assigned responsibility.Monitor reports to ensure each exception is reviewed and cleared/ declined within a timely manner.Provide training/ coaching to the associates when any updates are made to our standard 2MP exception procedures.Review any escalated files that may require decline reversals or special handling. Show less Responsible for managing the work flow for our collection associates and ensuring that our customers are informed and receive all available assistance with bringing their loan current.Ensure that our associates are following all of our current policies and procedures.Oversee associate call volume to avoid production lapses.Provide reporting to upper management detailing associate strengths and weaknesses as well as production data showing increases and or decreases in payments collected.Provide training/ coaching for associates on updated and new policies and programs to ensure that our customers receive the most up to date and accurate information.Conduct interviews of applicants for our collection department openings. Show less Responsible for reviewing loans that a homeowner, frontline associate, or CAST associate has escalated due to unresolved concerns/ issues with the loan.Ensure that CAST associates have access to necessary tools and systems to research escalations.Work with upper management in updating, and in some cases creating, guidelines and procedures for H.F.I. CAST/ Fax initiative associates.Assist Team Manager with various reporting showing progress of CAST and our fax initiative associatesProvide training for new CAST/ Fax initiative associates on procedures and job responsibilities. Show less Responsible for ensuring that each homeowner is paying their monthly mortgage payment by the due date indicated on the loan.Contact homeowners with payments that are currently due or past due and assist them with bringing their loan current.Determine the reason for default for each delinquent customer and determine if the situation is long term or temporary.Answer inbound calls and respond to questions or concerns that homeowners may have about their loan. Provide debt counseling options to homeowners that do not qualify for a loan modification review, but still need assistance bringing their loan current. Show less

  • Lead Analyst

    Sept 2013 - Apr 2015

  • Mortgage Servicing Team Manager

    Sept 2011 - Aug 2013

  • Mortgage Servicing Team Manager

    Sept 2010 - Aug 2011

  • Senior Collector

    May 2010 - Sept 2010

  • Collector I

    Aug 2009 - May 2010
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  Texas Capital Bank

  Aug 2015 - Aug 2017

  Client Management Specialist

  Support a portfolio of Warehouse Lending clientsComplete credit facility annual review processPrepare complex legal documents including Participation Agreements, Power of Attorney documents, Pledge Agreements, Guaranty Agreements and Over line Agreements

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  Apex Systems

  Oct 2017 - Apr 2020

  Network Operations Specialist

  Identify issues with customer equipment and work with technical support engineers to investigate and recommend solution for device/system failure

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  Avaya

  Apr 2020 - now

  Technical Specialist

  Identify issues with customer equipment and work with technical support engineers to investigate and recommend solution for device/system failure