Yashkumar Patel

Experience

• 

  Maxgen technologies Pvt. Ltd.

  Jun 2018 - Jun 2020

  • Data Analyst

    Oct 2019 - Jun 2020

  • Python Developer

    Jun 2018 - Oct 2019
• 

  Walmart Canada

  Jan 2022 - Aug 2023

  Walmart Associate
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  NTT

  Nov 2023 - May 2024

  Technical Sales Specialist

  Connect with customers from coast-to-coastConduct outbound calls for customer retentionPromote and recommend the latest products and services to customers on inbound/ outbound sales queuesManage call flows, provide first call resolution and satisfying customer expectationsStrive to understand the customer’s situation and recognize the customer’s needs while providing customized solutionsCreate a need by educating customers on product & services, and execute business strategy that meets or exceeds financial objectivesMeeting key performance indicatorsFollowing-up with customers to ensure customer satisfaction and expanding sales opportunitiesAccurately resolve customer questions with a high level of professionalismAccurately document customer interactions within the appropriate systemsCommunicate effectively to customers regarding account information, products, pricing, promotions, etc.Maintain a high level of competition and product knowledgeMaintain a high level of confidentialityOther job tasks as required. Show less

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  Nordia Inc.

  May 2024 - now

  Customer Service Sales Representative

  Provide direct support to clients regarding their mobile products and services;Increase customer satisfaction and loyalty by providing solutions adapted to the problems expressed;Promote complementary solutions according to customer's needs and habits.