Jim Passi

Experience

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  MDR Mortgage Corporation

  Jan 1995 - Jan 2006

  Vice President

  Hired and trained 20 full-time loan originators; produced sales in excess of $300 million annually.Managed five full time loan processors, including coaching, mentoring and performance evaluation.Responsible for overseeing and implementing audits for government and conventional loans.Streamlined processes and procedures to ensure consistent achievement of all service levels, including improvement to quality, efficiency, and customer satisfaction.Built organization as #1 non-bank FHA originator in Illinois; managed all vendors and wholesale lenders.Acted as escalation point for team to resolve critical customer service issues. Show less

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  Integra Mortgage Corp.

  Apr 2007 - Mar 2014

  President and Founder

  Built successful company and managed multiple warehouse lines as well as diverse departments (HR, IT accounting, underwriting, closing, and processing); licensed in Midwest states, multiple branches.Responsible for overseeing the activity of the company including sales operations management, P&L, trend analysis and projections, service fulfillment, quality, and compliance with regulatory standards.Planned and executed strategies and initiatives for generating revenue; resulted in mutually profitable outcomes for the company and its clients; negotiated and maintained multiple warehouse lines.Successfully closed 99% of loans through delegated underwriting for conventional FHA, VA and USDA.Maintained an exceptionally high customer satisfaction score with BBB.Achieved no loan buybacks from end investors.Ensured strict compliance with government laws, regulations and standards.Reviewed, evaluated, and approved the company's operational policies and procedures.Provided exceptional customer focus and streamlined all processes and procedures to ensure achievement of all service levels and customer expectations.Identified, addressed and resolved escalated or critical customer issues as a knowledgeable and approachable solution resource; successfully originated a high volume of residential mortgages. Show less

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  Total Mortgage

  Jun 2014 - Dec 2015

  Regional Manager

  Grew sales by 20% (twenty percent of the company’s total sales came out of the Midwest region).Recruited sales staff; executed program for recognition of achievement, increased competitive culture. Managed 5-state region; mentored and supported sales staff through leadership and expertise.Optimized sales success by improving data analytics and demonstrating record of achievement.

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  HomeBridge Financial Services, Inc. (Prospect Mortgage)

  Jan 2016 - Apr 2017

  Regional Manager

  Brought in to bring stability to Midwest region after restructuring of previous management system; successfully executed structure and organization to this 6-state region.Recruited sales reps; increased sales by 30%; met and exceeded goal in successful closings.Ran weekly management meetings, monthly branch meeting and quarterly meetings.Improved communication between all departments through business intelligence (BI) dashboard; created analytics on sales success; motivated sales force through competition against each other.Successfully changed culture by improving loan application process; meticulously recorded sales success and statistics to demonstrate how region led the nation in submitted loans.Demonstrated a record for more on-time closings for customers than ever achieved in company.Improved sales interaction and presentations with realtors through mentoring and retraining.Executed “Midwest Go Social,” social media program exemplifying individual sales success.Retained to oversee new restructuring process after purchase of company's operating assets. Show less

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  City Wide Home Loans

  Aug 2017 - now

  Regional Manager

  Our company boasts of a five-star rating based on customer evaluation for service excellence, on-time closings, ease of documentation process, and an exceptionally friendly demeanor by all knowledgeable and approachable representatives, including myself, Jim Passi.We offer all loans such as government, FHA, VA, renovation loans, non-QM, and bond loans.We also provide construction loans, with a one-time close; we handle all draw payoffs.One of our best offerings is a less-intrusive CD process for the borrower. Show less