Justin Cremer

Experience

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  UPS

  May 2002 - May 2007

  Operations Supervisor

  Supervised/managed: Load operations in various "load side" locations throughout the hub. At any given time I would have up to 10 employees working under me. I managed load side operations as well as the new-hire facilitation class. I was formally trained by UPS in supervisory/management skills and procedures; including public speaking and organizational training as well. UPS was a fast paced environment. When my job functions changed to new-hire facilitation supervisor, I became responsible for the quality education and training of every new-hire. I planned and implemented classroom lessons, tests, and video certifications. The hub's new-hire turn over rate fell squarely on my shoulders. Show less

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  Huntington Beach Public Library

  May 2014 - Oct 2014

  Computer Coach

  I worked as a volunteer computer coach for Huntington Beach Public Library from May 2014 to October 2014. I work about 2 hours per week (Wednesdays: 7-9pm). My job functions were: to be present and available for any and all patron computer related questions and basic tech related assistance. This volunteer job has been a great way for me to increase my technological and people skills. I recommend volunteering for tech related roles to anyone looking to break into the industry. They're all over the place (#Volunteermatch.com). And, people NEED tech help all the time! Show less

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  Libra IT

  Jun 2016 - Feb 2021

  IT and Network Security Support Technician

  I am a part of a great team of IT professionals. Some of our services include: IT/Desktop and network support, Web Services, Enterprise Backup solutions, and Cloud support for our clients in Southern Orange County, San Diego, and LA County. My roles include: Level 1 & Level 2 onsite and remote desktop support, network support, VMware / VSphere set up and troubleshooting, and AD/domain administration.

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  Red Canary

  Feb 2021 - now

  I am a part of an amazing team of highly intelligent and driven individuals. I have to give thanks every day for how fortunate I am to be able work with such a fantastic crew. We work very hard to provide quality personalized support to our customers. The problems we face range from simple to highly technical, and we must think on our feet. We are relentless and methodical in our investigations, as well as patient and courteous in our interactions with our customers. The actual problems we are trying to solve are not always apparent when the customer first presents them to us. As a result, we must work diligently to cut through a lot of the noise to find the real problems and resolve them! Each day is different and they're always filled with new and interesting technical problems to solve. This position is without a doubt one of the most stimulating and challenging roles I've ever had, and I know I'm going to continue to learn something new on a daily basis. Primary goal: Assist customers in resolving technical product issues to assure long-term satisfaction.Responsibilities: - Resolve customer product issues.- Advocate for customers in the prioritization of reported code defects.- Communicate issue resolution status to the customer.- Enhance customer expertise of all of our supported products.- Manage customer engagement channels for product questions and issues.- Resolve customer technical issues that intersect with Red Canary partners.- Document our findings in the form of technical support articles for use by our internal and external customers.* Resume available upon request Show less

  • Technical Support Engineer & Production Engineering

    Feb 2021 - now

  • Technical Support Engineer Tier II

    Feb 2021 - now

  • Technical support engineer

    Feb 2021 - now