Toufic Matar

Experience

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  City Mall - Bateau Rigolot

  Dec 2007 - Mar 2009

  Kids Animator

  - Responsible for the club.- Taking care and playing with kids from 1 to 12 years old.- Organizing fun activities, individually as well as in close collaboration with my international co-workers.- Public Relations with the Bateau Rigolot holiday makers (kids and parents)- Welcoming our customers at the entrance of the club.- Making a proper weekly planning with the consultation of my coworkers in the club- Taking part in the mini-disco and participating in the evening show (on stage and behind the scenes).- Organizing birthday parties held by the company. Show less

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  Retail Group Lebanon

  Sept 2009 - Mar 2012

  Sales Floor Associate

  - Taking care of customers needs by providing a high quality service.- Establish, develop and maintain positive business and customer relationships.- Maintaining sales floor appearance.- Identify and resolve client concerns to maximize their satisfaction.- Cross-selling products to increase purchase amounts.- Achieve agreed upon sales targets and outcomes within schedule.- Coordinate sales effort with team members and other departments.- Supply management with reports on customer needs, problems interests, competitive activities and potential for new products and services.- Provide job training to new sales employees. Show less

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  ABUISSA HOLDING

  May 2012 - Jan 2020

  - Managing store operations.- Being the direct link between management and the work force, effective in developing job training.- Guarantee all team members receive excellent communication through carrying out regular team briefings. Giving a balanced amount of criticism and praise to each employee.- Stock management. Replenishment of missing items on the floor.- Reports on market trends in retail industry to better understand consumer initiative patterns.- KPI monitoring, carrying out semestrial team evaluation.- Handling financial reports and petty cash, daily accounting and stock control.- Selecting the most suitable items and implementing VM standards as per Qatar's market and future trends.- Maintaining relationship with existing suppliers and vendors.- Collaborate with head quarters and different departments to insure tasks and projects are completed.• Providing updates for the official social media account of Toys4Me.• Organizing sales and promotions, marketing events. Show less - Leading a team of more than 12 staff members.- Leading by example and demonstrating a mentoring style of management, while exceeding company standards.- Determine the duties to be performed and select the best-qualifiedcandidate.- Ensuring all staff members are being deployed to make the most efficient use of time.- Motivating the team members to achieve maximum sales through leading by example.- Providing customer service and respond to consumer inquiries and complaints professionally and efficiently, in line with the company's policies and procedures.- Monitoring sales activities to ensure customer satisfaction.- Performing daily sales operations such as organizing shelves, displays and selling.- Asset control, ensuring that the equipment, materials and protective devices provided by the employer are maintained in good condition.- Making sure that all company's procedures are being followed. Show less

  • Senior Sales Supervisor

    Mar 2015 - Jan 2020

  • Sales Supervisor

    May 2012 - Mar 2015
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  Foodak

  May 2020 - Jan 2022

  I got the opportunity to grow to an account specialist, make connections with clients, earn their trust so we can grow our businesses together. -Account Specialist for 200+ restaurants increasing on monthly basis. -Building and maintaining a good relationship with partners based on trust. -Managing restaurants accounts, being a consultant analyzing and evaluating order data, menu health, creating ways & solution to grow their portfolio on the application. -Negotiating with my clients to be part of the promotions & marketing campaigns held by Foodak. Most of my clients participated which led to the growth of their profile & Foodak by 50% within 4 months.-Working with marketing team on ideas on how to promote my clients so they can reach to maximum users possible.-Dealing with clients concerns, solving problems and issues that they are facing by mediating between different departments. Show less I am happy to say that I was one of team members that started Foodak -Signed 70+ brands before the launch of Foodak during the pandemic through Zoom and Video Calls meetings. Totally signed 150+ brands, some of them exclusive.-Negotiating with the potential partners about the percentage & marketing packages that suits both parts for signing the contract.-Building post relationship with clients, study and learn more about their brand.-Sourcing current market and competitor data to keep up with the food tech industry in the Middle East. Show less

  • Account Specialist

    Apr 2021 - Jan 2022

  • Sales Specialist

    May 2020 - Dec 2021
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  Virgin Megastore MENA

  Feb 2022 - May 2024

  Department Manager