Laura O'Neill

Office Administrator

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Cork, County Cork, Ireland

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Timeline
About me
Clerical Officer at Munster Technological University
Education
- Workshop
  2018 -
  Master Teacher Level III Reiki and Seichem Master Teacher Level III
  Activities and Societies: Reiki Level I & II & III, Reiki ART (Advanced Reiki Training) Level and Seichem Level I & II & III Reiki is a Japanese healing technique based on the principle that the therapist can channel energy into the patient by means of touch, to activate the natural healing processes of the patient's body and restore physical and emotional well-being.Seichem connects with our higher selves to establish healing in the physical, mental, emotional and spiritual bodies. The energy is used to heal and advance personal development and growth. It empowers in a spiritual sense.
- Cork College of Commerce
  2000 - 2001
  FETAC Credit Union Studies Banking and Financial Support Services
- LIA (Life Insurance Association of Ireland)
  2002 - 2002
  Finanical Planning Diploma Part 1 Banking and Financial Support Services
- St. Peter's Community School
  1997 - 1998
  FETAC Business Studies, Secretarial and Office Information Systems Business Studies
- IICT - International Institute of Complementary Therapies
  2018 - 2018
  Certificate Guided Meditation Course
- IICT - International Institute of Complementary Therapies
  2017 - 2017
  Certificate Healing Your Chakras & Energy Body
Experience
- James Bruen Life and Pensions
  Sept 1998 - Aug 2003
  Office Administrator
  Key Responsibilities and AchievementsPersonal Assistant to the Managing DirectorNew business quotations and registrationExisting client queries point of contact Ownership of the day to day business operations
- HLB Financial Services Ltd
  Nov 2003 - Dec 2007
  Office Manager
  Key Responsibilities and AchievementsDeveloped and implemented a filing systems to sure maximum efficiencyResponsible for day to day functioning of the Financial Services OfficeEfficient in 4 computer systems; Windows 2000, Assurelink, BOSS and Advisor PlusCompliance adherence for the financial regulator and regulatory bodies
- Amazon UK
  Oct 2008 - Dec 2017
  Coaching Lead
  October 2008 to December 2017 - Team Manager/Coaching leadKey Responsibilities and Achievements8 year’s managerial experience, managing the performance and development of a team of approx. 60 associates across various platforms, levels and tenure Team connection programme creatorStructured plan creatorOnsite and virtual management and coaching experienceImplemented process improvements via deep dive, bench tests and pilotsRepresenting the Voice of the CustomerInterview new hires and internal candidates Conduct regular 1-2-1s’ with Associates for growth and development Maintaining operational efficacy by engaging and working with various stakeholders including HR, Finance, Agency Reps, Quality, Workflow, Knowledge management and Process improvement teams Show less
- Capita Customer Solutions
  Oct 2020 - Mar 2021
  Customer Service Manager
  Key Responsibilities and Achievements• TUPE contributor of leading Irish Utilities Company • Operational start up coordinator • Established documented guidelines and protocols in conjunction with both partner and vendor• Model Office SME• Managed and Developed Operations Front Office Agents• Recruited over 25 FTE• Quality Auditor• Liaised with various stakeholders at all levels within Capita and our contractual Partners
- Munster Technological University
  Mar 2021 - now
  Staff Officer
Licenses & Certifications
- Reiki / Seichem Master Teacher Level III
  Jan 2017
- Credit Union Studies
  FETAC (Further Education and Training Awards Council)
  May 2002
- Learn Meditation with Certification to Guide and Complete Meditation Certification Course
  Udemy
  Jan 2018
- Healing your Chakras and Energy Body
  Udemy
  Oct 2017
- Business Studies Secretarial
  FETAC (Further Education and Training Awards Council)
  May 1998