Antony Sujeeth Kumar

Experience

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  The Path Finder Business Analysis

  Jun 2009 - Apr 2010

  Customer Support Executive

  • To ensure all enquiries and complaints (telephone, mail and e-mail) from customers and Point Of Sales (POS) counters are attended in a professional, efficient and responsive manner.• To respond and act on customers' inquiries and complaints in accordance to company's Policy & Procedures • To communicate effectively with customers/service providers or other Unit/Department staff in problem solving process • To achieve and maintain the efficiency rate as required by management at all times in accordance to Departmental Key Performance Indicator (KPI). Show less

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  My own business

  May 2010 - Nov 2011

  Business Development Manager

  • Building the team and able to perform many programs.• Interactive with the school management and student, teachers and parents and provide coaching to the• Students, teachers.• Planning to prepare lessons in relation to individual pupil’s needs and examination syllabuses.• Acquiring appropriate teaching materials and resources.• Teaching music theory, aural skills and practical techniques to pupils.• Entering and preparing pupils for examinations.• Keeping financial, administrative and business records. Advertising or publishing the business.• Creating and maintaining a network of contacts to ensure work continuity.• Liaising with academic staff and parents.• Arranging teachers for musical program training to schools. Monitoring the teaching method by the assigned Show less

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  Indian society of latter-day saints

  Dec 2011 - Nov 2013

  Trainer and co-ordinator

  Soft Skills Development and Leadership Experience:Specialized in team building, individual and group instruction, motivation, and organizational development to enhance team performance and cohesion.Successfully completed an intensive two-week training program on time management, public speaking, leadership, and performance management at the NGO Training Center in Manila, Philippines.Leveraged English and communication skills to teach and mentor diverse groups, including adults, youth, and children.Conducted training sessions on management skills, stress management, and soft skills, fostering personal and professional growth.Proactively identified opportunities for improvement in monitoring processes, resolved issues effectively, and delivered greater value to customers.Performed quality assurance and contributed to public relations, social action, and welfare projects aligned with organizational goals.Provided actionable recommendations to address common technical issues and enhance team effectiveness.Communicated key insights and findings to teams, effectively conveying the benefits of proposed recommendations to achieve and exceed organizational objectives.Collaborated across departments to address concerns and implement solutions while ensuring alignment with organizational goals.Designed evaluation plans to measure the impact of changes, with oversight of implementation and reporting.Held senior leadership roles at district and zone levels, successfully meeting targets and guiding teams toward achieving goals.Trained students through tailored coaching programs and facilitated workshops to promote development and learning. Show less

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  Dreamview technology

  Jan 2014 - Oct 2015

  Sr.web designer Pr

  Responsibilities of a Web Designer:Design and develop responsive websites to ensure optimal user experiences across various devices.Utilize tools and technologies such as Adobe Photoshop, HTML5, CSS3, JavaScript, and jQuery for web design and development.Understand business processes, goals, and operations to align web designs with organizational objectives.Identify opportunities for process improvement and automation by analyzing tasks and defining scope.Gather requirements and create functional specifications for IT systems in collaboration with stakeholders.Develop technical designs and implement new features for IT systems to meet evolving business needs.Coordinate testing efforts with QA teams to ensure seamless functionality and quality.Track, report, and resolve issues promptly and efficiently.Collaborate with client personnel to identify and communicate required changes to the development team.Manage cross-team collaboration, including offshore testing teams, to ensure successful project delivery.Regularly report progress and updates to management.Foster a positive team environment by acknowledging and valuing each member’s contributions.Deliver consistently high-quality services that meet or exceed client expectations.Additional Areas of Focus:Enhance portfolio management, account setup, content management, and e-delivery processes.Prepare quick reference guides for clients to streamline onboarding and support. Show less

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  ADAIR TECHNOLOGIES

  Jun 2015 - Jul 2018

  Project Lead

  Key Achievements:• Successfully implemented a project management tool, enhancing team collaboration by 35% and reducing project overruns.• Delivered a major software deployment project 10% under budget, ensuring optimal resource allocation and efficiency.Key Responsibilities:• Directed the development and deployment of Web and Android applications, ensuring alignment with business goals.• Monitored project tasks and proactively resolved issues, ensuring adherence to project timelines and objectives.• Regularly evaluated project statuses, identifying risks and implementing mitigation strategies to keep projects on track.• Managed the end-to-end execution of complex technical projects, ensuring timely delivery and high-quality outcomes. Show less

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  NeoLotex Business Solutions Private Limited

  Jul 2018 - Dec 2019

  Information Technology Delivery Manager

  Key Achievements:• Mentored a team of 10 developers, improving project delivery times by 40% and enabling three promotions.• Introduced Agile methodologies, reducing project cycle times by 30% and increasing capacity for new projects.• Facilitated backlog grooming and sprint planning, delivering projects 30% faster.• Enhanced stakeholder engagement by conducting regular reviews and feedback sessions.Key Responsibilities:• Managed a portfolio of projects, overseeing budgeting, planning, vendor selection, and execution.• Conducted monthly service reviews and evolution forums with clients.• Delivered programs meeting scope, risk, time, and quality objectives.• Implemented continuous process and productivity improvements.• Acted as a servant leader for Agile teams, promoting Agile practices to improve delivery. Show less

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  Temenos

  Mar 2020 - Oct 2023

  Information Technology Delivery Manager

  Key Achievements:• Delivered a major software deployment project 15% under budget and three weeks ahead of schedule, enhancing client satisfaction.• Improved stakeholder satisfaction ratings by 25% with bi-weekly update meetings.• Reduced bugs in the payments module by 65%, stabilizing the system.• Led a cross-functional team in delivering a cloud-based solution, achieving a 50% faster time-to-market.• Facilitated cross-functional collaboration, enhancing stakeholder engagement by 20%.• Successfully implemented a CI/CD pipeline, reducing deployment times by 40%.• Improved Agile adoption across teams, resulting in a 35% increase in sprint success rates.Key Responsibilities:• Spearheaded T24 Transact product development teams, ensuring timely, high-quality delivery.• Managed end-to-end project delivery for Payments and Banking frameworks.• Oversaw KPIs, SLA management, headcount, and forecasting for service operations.• Facilitated Agile practices, including Scrum events and Kanban boards.• Designed and executed project plans, schedules, resource allocation, and expense management.• Implemented process improvements, onboarding, and training to enhance team performance.• Conducted Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives.• Worked closely with stakeholders to define and prioritize product backlogs.• Identified and removed impediments to ensure smooth project execution. Show less