Olumide Akinbowale

Experience

• 

  Stanbic IBTC

  Jan 2012 - Dec 2014

  Change Officer

  Led a team of three (3) to conduct & execute GEMBA visits (branches, Operations Support etc.) for process validation and standardization. Notable accomplishments: • Co-delivered the back office optimization project which led to the delivery of the improved Operational Shared Service team & an estimated cost savings of 25 Million Naira (N25, 000, 000) • Executed 157 process documentation and standardization for the branch & country operations processes leveraging on Lean six sigma principle to eliminate process variation and WASTE across front & back offices. • Implemented the automation of instant access to process and product information via Microsoft outlook for easy accessibility for staff members Bank wide as well as the Subsidiaries. • Facilitated stakeholder engagements in implementing process workflow designs using Microsoft Visio (as well as ARIS software) for high-level stakeholder engagement for process improvement initiatives. Show less

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  Stanbic IBTC

  Nov 2015 - now

  Provided strategic leadership to the team in the identification of transformational process improvement initiatives, stakeholder relationship management, & facilitation of stakeholder requirement elicitation sessions to deliver client-focused solutions across various business areas within the Bank, Pension, Asset Management, & Insurance business.Notable accomplishments:• Designed & deployed end-to-end automation of Card Operations processes (Interswitch POS Acquiring & VISA Issuing Dispute Management) as well as Domestic payment process (NIBSS & USSD Dispute Management, NIBSS Settlement for Microfinance Banks) leading to estimated annual cost savings of over Forty million Naira (N40, 000,000). • Trained & led 115 staff members across 40+ branches on the adoption of workflow tool to onboard new clients & avail Personal Loan products to customers. • Championed the Implementation of Business Intelligent Dashboard for Stanbic IBTC Insurance Brokers & Stanbic IBTC Asset Management; to provide visibility performance monitoring, ease of report generation & prompt management decision making. • Improved the TAT for the bulk account opening process by 40% through the deployment of Robotic Process Automation (Workfusion). • Managed the deployment of BOTs for an end-to-end automation of the Bank’s VISA POS Settlement process, and Trapped Card Hot listing process which eliminated human intervention with projected annual savings of Fifteen Million Naira (N15,000,000) & reallocation of five (5) resources. • Deployed eight (8) automated branch reports designed with Microsoft PowerApps. These automated reports have standardized report delivery across the branch network, provide structured data for analysis as well as real-time data availability.• Re-designed & improved the efficiency and effectiveness of Stanbic IBTC Insurance Brokers Business management platform to ensure proper tracking of requests, effective reporting, improved TAT & customer experience. Show less Led promotion & sales of wide range of products & solutions across the group through lead generation, client onboarding, cross-selling products & services to ensure the financial needs of Consumers (High Net Individuals) are met while delivering a profitable business for the bank. Notable accomplishments: • Led the Relationship management team of 5 to deliver 150% liability budget & 80% Asset budget for the Year 2016, which moved the branch from loss-making position to profit-making on a fully loaded basis • Exceeded sales budget by 110% for the year 2016, contributing 40% growth to the Branch's Cabal (Branch customer base). • On-boarded 65% of the branch customer base on the Bank's e-platforms (Internet/Mobile Banking) increasing the branch's Net Income Revenue by 58%. • Provided financial advisory services to the customers which helped in attaining the customer retention goal & profitability for the branch & Bank. Show less

  • Lead, Intelligent Automation

    Apr 2024 - now

  • Snr. Process Architecture & Efficiency Management

    Nov 2015 - now

  • Relationship Manager (Personal Banker)

    Nov 2015 - Apr 2017
• 

  Stanbic Bank

  May 2017 - now

  Snr. Business Process Improvement Consultant