Iulia Ionescu

Experience

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  Vodafone

  Feb 2007 - Oct 2010

  Business Consultant for Business Market, Voice and Mobile Data, Vodafone.

  As part of Customer Operations Department at Vodafone, I was offering support for Business Customers - Major Accounts. I had also trained the other members of the team as the Manager of the Buddy Project in which I was helping the new starters to accommodate into a new department or a new team. My job was to choose the right candidate for the right department, explain the KPI targets and support them further. I was part of Email and SMS Team, Retention Team and Back Office Team. I have a vast experience in telecommunications and mobile phones industry, also a very good knowledge of various Customer Management Programs gained in Vodafone Training and by experience as well, including: Amdocs Application Customer Management; Clarify, Crystal, Frontier and CRM; DDCold Archiving System; Capone used for Billing; Activator for Professionals. Show less

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  Vodafone

  Apr 2011 - Feb 2014

  Retail Adviser

  My every day job as Senior Retail Adviser is to sale and advice customers about products and services in accordance with Vodafone policies and procedures. This role implies supervising the team to achieve the Company targets and to make sure the procedures are followed. To accomplish this goal I monitor the performance of the team daily, I offer training and support accordingly. I am also taking charge of stock management, cash management, meetings, customer escalations and well function of the store. With more than six years’ experience in sales and customer service on all channels and more than three years as part of the management team I have managed to achieve a good performance on PIGEX rating scale on financial years 2011/2012 and 2012/2013. Show less

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  Agile TM Recruitment

  Sept 2011 - Jan 2012

  Database Administrator - Internship

  As an intern for Agile TM Recruitment, my role involved sorting and collecting data from Web and Social Media and building a new database for customers. This database was used to select the right candidates for new roles for this recruitment company and helped me to understand the process of recruitment of new or existing candidates.

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  ConsultCRM

  Feb 2013 - Dec 2013

  Microsoft Dynamics CRM Consultant - Internship

  Working as an intern for ConsultCRM (Microsoft Gold Partner) as Technical Consultant is a great opportunity as this role enabled me to visualize the CRM solutions from a different perspective. I have more accurate view about the CRM software (Microsoft Dynamics CRM platform) and how a tool like this impacts the performance of a business. I have enhanced my abilities to work with SQL Server and additional products or tools (Excel Import Tool and Datalink Export Tool) which helps in managing data and databases. My role also involves testing new products and creating user guides, tooltips and work documents for training and support purposes. Show less

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  Equiniti

  Feb 2014 - Oct 2017

  System Analyst

  My role as a System Analyst is to adapt and enhance the current systems in order to improve business efficiency. My duties are as follows: • Ensure Projects are delivered on time and within budget• Complete ad-hoc projects, annual events and day-to-day system administration processes• Assist in the operations of the pension database – Compendia, imports/exports, analysing data and making sure that the data is accurate and its integrity is maintained at a suitable standard • Work closely with Project Team to deliver projects, and provide support for Finance and Administration team• Help Payroll Team to administrate the customer’s payments and investments into the pension scheme.• Help develop, configure and implement new solutions for the IT systems and applications.• Involved in internal and external audits• Provide technical assistance for other departments with regards to system data, as well as logging system errors and assisting in their resolution. Other duties include:• Offering support and training in using systems for other departments• Writing user guides and checklists for training purposes or presentations, as well as other work documents. • In charge of loading the monthly interface files for HR and Payroll Team. • My performance has been considered as being a Strong/High in the ‘9 box grid’ performance tool for the last two financial years• I have also been nominated the Continuous Change Specialist in my department, being responsible for assessing current processes and find better methodologies for day-to-day activities as well as future processes. Show less

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  PMC

  Oct 2017 - Aug 2020

  Project Manager
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  OmPrompt

  Aug 2020 - Jul 2021

  Project Manager
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  Aptean

  Jul 2021 - Jun 2022

  Project Manager
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  EY

  Jun 2022 - now

  Senior Project Manager