Angela Williams

Experience

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  Health Canada

  May 1988 - Aug 1988

  Co-op student
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  Geological Survey of Canada

  Jan 1989 - Aug 1990

  Co-op student
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  AECL

  Jan 1991 - Aug 1991

  Co-op student
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  Natural Resources Canada

  May 1992 - Mar 1995

  Geophysicist
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  Cognos Incorporated

  Sept 1994 - Jul 1997

  - Supervised a junior writer on a Help project.- Coordinated updates to multiple Help projects by multiple writers.- Responsible for designing and writing numerous Helps and printed books- Created a Word template for printed books.- Worked in a team to create a new online template.- Administrated Microsoft Exchange and Microsoft Exchange Folders.- Noticed the word Beta in a small graphic of a CD when reviewing the blues. - Responsible for designing and writing printed books including installation and user guides, and numerous Help files including macro, troubleshooting, readme and setup help.- Aided in the production of books and online Help.- Co-developed a Word toolbar to make it easier for the writers to apply the right styles to the text

  • Intermediate Technical Writer

    Jul 1996 - Jul 1997

  • Junior Technical Writer

    Sept 1994 - Jul 1996
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  Cognos

  Jul 1997 - Oct 1997

  Senior Technical Writer

  - Responsible for designing and writing Macro Help for all OLE-compliant Cognos products, CognosScript Editor Help, CognosScript Dialog Editor Help, Scheduler Help.- Wrote proposal to segment a large, multi-application Help into multiple smaller, application-oriented Help files to reduce long term localization costs.- Aided manager in recruiting efforts for additional macro writer.- Reviewed all functional specifications for Macro documentation.- Administrated Microsoft Exchange and Microsoft Exchange Public Folders. Show less

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  Cognos Incorporated

  Nov 1997 - May 2008

  - Prepared all process and procedures documentation for schedule creation and maintenance.- Assisted Documentation Managers with project planning.- Researched and implemented new scheduling software.- Updated the Cognos Documentation Process Guide.- Responsible for resource management and department metrics.- Designed, implemented and maintained a database to record the minutes of the Documentation Services Managers meeting.- Troubleshot all Project Management software and tools.- Promoted Project Management methodologies in Documentation Services. Show less - Managed a team of four people to deliver a subset of documentation for Impromptu 6.0 (Replaced someone who became ill during the project.)- Worked with other Documentation Managers to coordinate documentation delivery.- Prepared and updated documentation plans and schedules.- Worked with Product Management to coordinate exchange of information and ideas.- Edited all documents for Cognos style and technical content.- Aided in producing PDFs from original help files.- Received a performance bonus for outstanding work. Show less - Managed a team of up to five employees and contractors to deliver a subset of documentation for four overlapping releases (Impromptu 5.0, PowerPlay 6.0, PowerPlay 6.5, Authenticator 6.5) in 18 months.- Wrote performance reviews for all employees.- Trained new employees to follow Cognos writing standards.- Prepared schedule and post-mortems for all projects.- Worked with other managers to coordinate documentation delivery dates.- Designed and wrote several documentation pieces for each release.- Responsible for obtaining proper copyrights for Cognos software and documentation.- Received a performance bonus for outstanding work. Show less

  • Release Manager, Release Management Services

    Jan 2008 - May 2008

  • Software Project Coordinator, Release Management Services

    May 2003 - Dec 2007

  • Associate Project Coordinator, Release Management Services

    Aug 2000 - Apr 2003

  • Project Coordinator - Documentation Services

    Sept 1999 - Jul 2000

  • Project Manager - Macro Documentation

    Jul 1999 - Sept 1999

  • Project Coordinator, Product Documentation

    Apr 1999 - Jul 1999

  • Team Leader, Suite Documentation

    Nov 1997 - Mar 1999
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  Pandion Consulting Group

  Nov 2006 - now

  Project Manager/Scrum Master/Treasurer

  A privately held Information Management & Information Technology (IM/IT) consulting company specializing in Software Development, IT and Project Management services for public and private sector clients including Adobe Systems, Cactus Commerce [Microsoft Commerce Server], Wind River Systems, IBM Rational, IBM Cognos, NAV Canada, Department of National Defence, Bank of Canada, Canada Revenue Agency, Natural Resources Canada, Public Safety Canada, Communications Security Establishment and Shared Services Canada Show less

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  IBM

  May 2008 - Mar 2020

  - Delivered multiple interlinked key Acoustic systems in parallel for April 1, 2020 Go Live including Customer SSO, Tenant ID, Usage, Provisioning, CI/CD Pipeline.- Shepherded the GitHub migration from IBM GitHub to Acoustic GitHub and took the initiative to devise, without formal training, the initial process to enable vendors to access GitHub.- Managed UX-Rewrite project to create the new Acoustic Design System, called Decibel.- Selected to spearhead and drive E2E testing for the Provisioning Service to ensure that it was ready for Go Live. This was achieved without any formal training in QA and completed in three weeks.- Initiated risk mitigation measures and protected company data by consulting with legal vendors for guidance on Development tools for Acoustic.- Seized new opportunity to embrace a new challenge by volunteering to draft business requirements for SFDC Communities for Customer Support. As a result of drafting requirements, was approached for a project management position.- Onboarded, as Slack Admin, contractors and aided users to use Slack to the fullest. Show less - Managed an architect-led initiative to create a customer data platform and enable data to be pushed out of Watson Campaign Automation without impacting performance. This included researching new software, devising new data pipelines, and expanding storage capacity and memory in data centers. Created MS Project to manage waterfall approach.- Drove teams to adopt new Agile Project Management software twice from RTC to Workboard to ZenHub in three years, ensuring concerns were addressed quickly to users’ satisfaction.- Spearheaded approval of the process by which OSS was to be managed across the Division to follow closely the new Platform Paradigm (P2) for WCE, while adhering to IBM Policy but saving teams from having to reapprove the same OSS used across the new platform.- Parachuted into a challenging project, quickly came up to speed, and led 30+ team members through the process for IP in IBM Divestitures for Project Scotch. This ensured that the buyer received only the IP negotiated in the sale and participated in the delivery of the IP to the buyer. - Cofounded Release Management (RM) Guild – an informal peer-to-peer group for release managers to get support for the IBM OMD process. Guild has educated, clarified and streamlined operations for hundreds of participants.- Approached to assume a project management position in recognition of work on a crucial infrastructure project. Show less - Managed seven releases in parallel to be made generally available on the same day and supported anyone on the project teams unfamiliar with any of IBM’s development/offering management processes and deliverables.- Organized and led a team of four project/release managers to coordinate the delivery of a total of 10+ new Industry Solutions from five different industries with multiple releases within 15 months.- Initiated training and presentations for Industry Solutions cross-functional and cross-product Teams to elevate the level of process and offering management knowledge for all.- Setup and organized a Connections Community and then Release Blueprints to facilitate easy collaboration between different disciplines and across products. This involved learning a web app in one day.- Frequently sought out by peers and leaders for problem solving advice on challenging project issues.- Proactively submitted step-by-step standard processes for various IBM processes to the Project and Release Management Supplemental Knowledge Base to aid project/release managers with necessary but undocumented information. Show less - Managed up to seven projects simultaneously and kept clear, concise documentation, schedules and meeting minutes, ensuring they followed the Product Management Offering Model.- Initiated daily summary updates for whole project team for initial Concert 3.0 release. - Organized a Connections Community and process by which the Performance Management Project and Legal Deliverables Teams provided status in a consistent and concise manner.- Led the Legal Deliverables Team to help overcome obstacles, create work schedules and escalate issues not solved within the team.- Participated in the hiring process for new replacement project manager and legal deliverables team member.- Responsible for resource planning for the FOPM Division and was back up for the Operations Manager. Show less - Led two intricately tied projects of which one had multiple products to deliver on time. - Managed three intricately tied releases by differing teams new to IBM to Beta.- Organized and released eight FixPack release in a period of five months, using outside the box thinking to squeeze time to track each release separately.- Unraveled the mystery of the Clarity Elite Starter Packs to ensure releases were proceeding as planned following IBM process and completing all necessary GA release deliverables.- Worked with teams to adhered to the IBM Integrated Product Development (IPD) process and deliverables required for Availability for all projects.- Built Microsoft Project Templates and Country calendars to be used for all projects managed by the Release Management Team. Show less

  • Senior Project Manager, Project Scotch

    Jul 2019 - Mar 2020

  • Senior Project Manager, Watson Marketing Engineering, Watson Customer Engagement

    Jul 2016 - Jun 2019

  • Project Manager, Industry Solutions

    Mar 2015 - Jun 2016

  • Project Manager/Assistant Operations Manager, Financial and Operational Performance Management

    Dec 2012 - Jun 2015

  • Project Manager, Business Analytics Release Management Services

    May 2008 - Dec 2012
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  Acoustic

  Apr 2020 - Sept 2020

  Senior Project Manager

  - Managed delivery/launch of Acoustic ID, which involved multiple interlinked key Acoustic components including Acoustic ID, My Acoustic, and Subscription and User data validation.- Drove successfully Acoustic Customer Federated Identity Adoption from IBMid Federation, resulting in near 100% adoption in a four-month period.- Prepared the Contract first-level Support team for Acoustic ID to take calls, emails, etc., on issues with Acoustic ID, working with Support Managers to outline use cases and expected responses. - Led cross-functional remote program teams of over 100 employees and vendors, managing project tasks and stakeholder expectation. - Directed and organized AWS Training for Marketing Development organization.- Provided daily status updates to executives and senior management on specific key projects.- Granted vendor access to Acoustic Systems for various projects.- Spearheaded and developed, with legal vendors and consultants, the OSS Policy for Acoustic and other legal release deliverables, which proactively mitigated risks associated with license and other legal requirements.- Took the initiative to train, as Slack Admin, IT on Slack administration and aided individuals and teams on the best use of Slack, including writing tips and step-by-step documentation.- Recognized the need to and investigated, as Jira Admin, new add-ons and assisted teams to harness Jira to work for their processes. Show less

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  Giant Tiger

  Dec 2020 - Apr 2022

  Program Manager, Business Transformation Office

  - Coached initiative leads and sponsors on the development of Initiative Charters and Business Cases to align with strategic goals and project a positive ROI; ensuring that the Transformation Operating Model (TOM) was rationalized across initiatives.- Facilitated the development and execution of realistic project plans for various Giant Tiger transformation initiatives and prepared the BCG DICE and Rigour Tests- Prepared Post-Mortems for initiatives near or at completion via surveys, interviews and reports- Provided oversight on competing demands and dependencies across multiple initiatives - Managed projects as needed including Self-Checkout Pilot, RELEX Phase 1 Kickoff, Customer Data Platform/Campaign Management System Vendor Selection- Collated project data into consumable reports for Project Leaders and Executive Sponsors. Show less

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  Canada Revenue Agency - Agence du revenu du Canada

  Jul 2023 - now

  Project Leader