Ravi Kumar

Experience

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  Lebua Hotels and Resorts

  Apr 2014 - Dec 2015

  Site Support Specialist

  Company is B.B. PROFESSIONAL COMPUTER & MARKETING PVT. LTD. SITE REDFOX HOTEL JAIPUR and Lebua Resort.MY Resposibilite in Lebua HotelsManaging onsite supportProviding support to Hotel guests for their IT and connectivity issueWorking with following software:- Winhms E-mail backup & outlook configureProviding support for around 55 desktops and laptopsMaintains around of 55 HP workstations, LaserJet, and slip printer And KOT PrintersHandling Wi-Fi & LAN connectivity for Guest rooms and public areas Show less

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  IBAHN

  Dec 2015 - Jul 2017

  Network Engineer

  MY Resposibilite in Hilton HotelsManaging onsite supportProviding support to Hotel guests for their IT and connectivity issueWorking with following software:- ONQE-mail backup & outlook configureProviding support for around 60 desktops and laptopsMaintains around of HP workstations, LaserJet, and slip printer And KOT PrintersHandling Wi-Fi & LAN connectivity for Guest rooms and public areas

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  Radisson Blu Resort & Spa Karjat

  Aug 2017 - Apr 2018

  IT Executive
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  Taj Hotels

  Apr 2018 - Jan 2021

  Information Technology Executive

  JOB RESPONSIBILITY OF TAJ HOTEL AND CONVENTION CENTRE AGRA Managing & maintenance of hotel hardware and software. Perform regular security checks on workstations and servers Helping customers with their network related issues. Resolving user queries remotely using remote assistance & Remote Desktop System State backup & Restoration  Install & configure Application, Antivirus server & Update definition patches. Maintains, inspects and repairs equipment. Assists in monitoring computer and network operations at the property, backup/recovery functions are performed on a scheduled basis and administration functions in hardware, operating and application systems are maintained and completed on a consistent basis. Consults on specific application issues or hardware/software problems. Review and IT audit of Hotel. Ensuring IT compliance in hotel. Support implementation of Hotel. Provides Internet support and maintenance. Help & resolve user IT related issues at hotel. Support for hotel based applications related issues Coordination with vendors for implementation planning. Vendor negotiations. Show less

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  Microsense Private Limited

  Aug 2021 - Mar 2023

  IT Manager
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  Infrasys, a Shiji Group Product

  Mar 2023 - now

  POS Implementation consultant – Shiji India

  ❖Providing the L1 support for Infrasys cloud POS.❖Infrasys cloud POS Implementation.❖Infrasys cloud POS version upgrade.❖Resolving user queries remotely using remote assistance & Remote Desktop❖Infrasys Cloud POS SQL backup and restoration task❖Infrasys Cloud POS Installation & DB Configure Application Setup, Printer configuration & RVC Creation ❖Creation of Opera Interface Mapping with Opera.