Maegen Akers

Experience

• 

  Associated Students UCLA

  Jan 2008 - Jan 2011

  Senior Student Supervisor

  • Directed customer service and floor replenishment staff in the Bear Wear and Fast Track Departments of the UCLA Store• Promoted for maintaining and encouraging high levels of customer service among student staff• Responsible for interviewing, hiring, scheduling, and training student employees

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  UCLA

  Jan 2009 - Jan 2011

  Resident Assistant

  • Coordinated with on-campus housing residents to enhance opportunities for academic success, community, personal growth, and leadership development• Responsible for counseling, advising, programming, room assignments, conduct, discipline, emergency response, and student education

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  Unibail-Rodamco-Westfield

  Dec 2011 - now

  European-based developer and operator of flagship destinations with major development pipelines.Director, Organization & Business Transformation, HR, US Division, '20-'PresentFilled a critical leadership role, spearheading strategic continuous improvement projects to maximize organizational design, workflow, reporting structure and staffing requirements across all functional areas.- Assessed existing operating model and formulated post-COVID, next-generation strategies for the C-suite, outlining cost-effective operational efficiency and performance optimization plans.- Lead cross-functional workshops to document processes, identify root causes of major operational issues, and optimize the permanent leasing revenue cycle from strategy/budgeting through cash collections resulting in accelerated lease signings, store openings, and reducing outstanding AR. - Collaborated with Accounts Receivable to enhance billing procedures, morale, communications and reporting. - Reshaped structure of the US international leasing team, strengthening effectiveness and deal production. Show less Promoted to lead transformation projects for the leasing division with 35 properties across the US. Managed team of 5 direct and 15 indirect reports at 5 regional offices and annual expense budget; reported to SEVP of Leasing/SVP of Leasing Operations.Director, Leasing Operations, US Division, Feb-Nov. 20- Translated business processes into functional requirements for implementation of Salesforce.com; transitioned 450 users across 8 departments to new CRM platform; created educational collateral and train-the-trainer programs.- Functional Lead on all enterprise leasing systems including salesforce.com, SAP Business Objects, Tableau, Turan and all proprietary applications; headed system design, QA and system enhancements.- Participated in Real Estate Committee Meetings, collaborating with the C-suite and Regional Heads on problem resolution.- Partnered with SVP to build Portfolio Review Program, identifying/leveraging cross-portfolio opportunities to fuel growth.- Established dealmaker onboarding and mentorship programs, including weeklong training at US corporate HQ.- Promoted, developed and directed team of 5 new managers, elevating capabilities, workflow standardization, succession planning, morale and retention.- Pioneered college intern program, building a pool of top talent for future fulltime positions. Show less Promoted to support the SEVP of Leasing with 250+ staff at 5 US locations. Reviewed ~1.3K contracts per year, managed special projects and drove continuous improvements; dotted line responsibility for 20 Lease Coordinators.- Point person on cross-functional communications and projects, collaborating with Tenant Coordination, Lease Documentation and other departments to accelerate workflow and achieve corporate and partner objectives.- Key in organizational/salesforce restructuring, mediating tensions while paving the way to increased efficiency/profit; drove processes to enable shift from geographic to flagship regions and transition from national to key accounts sales structure.- Innovated a lease rating system, a comprehensive dealmaker grading process to mitigate risk and grow margins.- Formalized new hire training program for Lease Coordinators; developed competencies, reduced onboarding time 50% and standardized procedures across 5 US locations. Show less Promoted to newly formed position, providing leadership to team of 10 as company's 1st Senior Lease Coordinator. Prioritized/assigned work for office with 20 attorneys/paralegals; upgraded and managed departmental reporting, providing key data to the C-suite. - Established reputation as go-to person within the department for workflow optimization and best practices.- Streamlined operations; improved contract drafting, sign-off procedures and QC; standardized contracts/lease language. Show less

  • General Manager

    Sept 2023 - now

  • Director, Organization & Business Transformation

    Nov 2020 - Sept 2023

  • Manager, Leasing Operations, US Division / Director, Leasing Operations, US Division (Feb-Nov 2020)

    Jan 2016 - Nov 2020

  • Executive Coordinator, Leasing, US Division

    Jan 2015 - Jan 2016

  • Senior Lease Coordinator, Lease Documentation

    Jan 2013 - Jan 2015

  • Lease Coordinator, Lease Documentation, US Division

    Dec 2011 - Jan 2013