Karol Grabarczyk

Experience

• 

  Amersport Sp. z o.o.

  Nov 2007 - Sept 2008

  Administrator and Database design
• 

  PSHOLDING Sp.z o.o.

  Sept 2008 - Oct 2021

  IT Manager

  - Advising the Management Board on the selection of financial and accounting programs.- Introduction of a data processing security policy for the company. - Introduction of customer service processes and data processing in accordance with the GDPR policy.- Maintaining financial and accounting systems.

• 

  Silves Sp.z o.o.

  Dec 2008 - Dec 2009

  Systems and Databases Administrator

  Maintenance and development of the hardware and system environment, implementation of new solutions.

• 

  Sillves Sp.z o.o.

  Jan 2010 - Jul 2015

  Technical Sales Support & RMA Manager

  - Responsible for managing the team's work in the field of equipment specification, selection of solutions for clients, as well as supervision and decision-making when considering complaints and difficult cases. - Center for Banking Law and Information, implementation of the SWOZ portal in Rubby OnRails. - Randstad, implementation of HP Eva 4400 and HP BladeSystem c7000 and 8 BL460c servers with VMware 4.5. - ULC, implementation of HP BladeSystem c7000 and HP Eva4100, VMware 4.5. - NBP, implementation of EMC Ionix Control Center, Microsoft cluster on Fujitsu RX200 S6 servers. - Polish Energy Grids, design and implementation of IBM BladeCenter H with backup. - Liquid Fuels Logistics Operator - audit of Oracle servers and environment. - Reuters Europe – analysis and design of the IBM, EMC, HP backup system. - Entertainment & Licensing Management – ​building a CRM system with mass sending of emails. Show less

• 

  Centrum Medyczne Miła 6

  Nov 2014 - Apr 2017

  Procurement advisor / IT Manager

  - Advising the Management Board on the selection of a program for managing the clinic. - Introduction of a data processing security policy for the company. - Creating customer service processes and medical documentation management. - Purchasing for the IT department.- Installation of medical, IT and Telco equipment.

• 

  Samsung Electronics Polska Sp.z o.o.

  Aug 2015 - Feb 2018

  - Responsible for providing technical sales support for Knox security platform products in the region: Austria, France, Bulgaria, South Africa, Nigeria, Kenya.- Development of the partner channel, support for integrating solutions with the Knox security platform and mobile devices. - Providing technical support for customer implementation projects, post-sales support in solving problems.- Maintaining the server environment for the installation of on-premise Mobile Device Management (MDM) systems, new on-premise installations, new integrations. Samsung KNOX Security Platform.Samsung KNOX Customization Product. Show less - Responsible for acquiring new areas of pre-sales support in Europe: Austria, France.- Development of the partner channel in the supported area, support for integrating solutions with the Knox security platform and mobile devices. - Expansion of the server environment for the installation of on-premise Mobile Device Management (MDM) systems, new on-premise installations, integration with AD. - Providing technical support for customer implementation projects, implementing Knox security platform solutions.- After-sales support in solving problems.Samsung KNOX Security PlatformSamsung KNOX CustomizationSamsung School Show less

  • Senior Regional Technical Account Manager

    Apr 2016 - Feb 2018

  • Senior Sales Engineer / SRPOL-KNOX KSE & Services (BI)

    Nov 2015 - Mar 2016

  • Senior Customer Support Engineer/SRPOL-KNOX KSE & Services (BIL)

    Aug 2015 - Oct 2015
• 

  Samsung Electronics Polska

  Mar 2018 - Feb 2025

  - Driving product strategy in the area of ​B2B mobile security solutions. - Management of the product development/change process (roadmap) from concept to commercialization.- AI features presentation and new AI API development for data processing control. - Responding to security incidents, introducing product enhancement to subsequent versions.- Conducting a comprehensive market analysis, resulting in an increase in sales of solutions.- Effective solutions presentation through live demo in complex technical environment.- Achieving sales goals through special projects, negotiations and effective closing of transactions with decision-makers and IT security departments.- Maintaining relation and acquiring new premium customers for the Enterprise Technical Support service.- Building and maintaining relationships with Resellers and Partners, technical support for sales development programs for Knox licenses and mobile devices.- Cooperation with the business support departments: after-sales product support, marketing, finance and legal.- Maintaining price lists, promotional programs, reseller agreements and support for the sales platform.- Acquisition and integration with mobile solutions of Partners exposed in the B2B Mobile Business Innovation Center. Show less - Responsible for technical sales support in the region: Poland, Austria, Switzerland, France and Great Britain. - Through agile management, I developed the functionality of Knox and SaaS security platform products. Working with UX designers using JIRA and Confluence tools, we introduced changes, acquiring new customers and driving the commercialization of products.- I have implemented projects of integration and automation of the license sales system with Reseller systems in Austria, Switzerland and France. - 100% of projects completed successfully. I defined best practices for implementing mobile device management services.- Acquiring MDM systems partners for the Knox Validated Program. - Listening and understanding customer needs resulting in the creation of new API functionalities tailored to customer requirements. - Conducting User Acceptance Test with Key Customers.- Reporting enhancements and changes to subsequent versions of the software.- Coordination of cooperation between European sales departments and the product development department at the headquarters.- Installation of new solutions in the B2B Mobile Business Innovation Center. Show less - Responsible for technical sales support in the region: Poland, Austria, France and South Africa.- Acquiring new Partners for the Knox Partner Program.- Conducting projects with teams of Architects and Developers of the Knox, SaaS security platform.- Reporting enhancements and changes to subsequent versions of the software.- Transfer of the server environment for the installation of on-premise Mobile Device Management (MDM) systems to the new premium customer service department, Enterprise Technical Support.- Introduction of the Polish language for the Knox Manage (MDM) product. - Coordination of cooperation between European sales departments and the product development department at the headquarters. - Installation of new partner solutions in the B2B Mobile Business Innovation Center.Samsung Knox Cloud Services: KNOX Custom, KNOX Manage, Mobile Enrolment, Enterprise Firmware Over The Air management. Biometric authentication. Knox Security Platform: Knox Platform for Enterprise. Show less

  • Solutions Sales Support Leader, B2B Mobile Experience

    Sept 2021 - Feb 2025

  • Principal Technical Account Manager

    Apr 2019 - Aug 2021

  • Principal B2B Technical Account Manager

    Mar 2018 - Mar 2019