Serena Matrone

Experience

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  Visual Sonic srl

  Jan 2007 - Dec 2008

  Graphic designer

  Graphic designer in the field of business convention for Toyota Motor Italy (Toyota and Lexus) and General Motors (Opel, Saab and Chevrolet).

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  ENEA: Italian National Agency for New Technologies, Energy and Sustainable Economic Development

  Feb 2012 - Jun 2012

  Internship - Geographic Information System

  Internship during university: Construction of a WebGIS for the exploitation of land and the fruition of cultural information

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  Avanade

  Dec 2012 - May 2016

  As a Software engineer in Avanade, I worked in both design and development stages of the software creation.Technical Skills: .NET, C#, WCF, SharePoint 2010, SP 2013Function Consultant for System Integration projects related to the "Consumer Goods & Services" industries. In these projects I was part of the team responsible of the design phase, leading the meetings with the client in order to gather the requirements.In some project I also handled the project management of both test and development areas, performing the Performance Test and the User Acceptance Tests. Show less My role envolves the design, development, and configuration of software systems to meet market and client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing). Apply knowledge of technologies, applications, methodologies, processes and tools to support the client. Requirements analysis, documenting, validating and managing software or system requirements. Technical skills: .NET Developer (C #, ASP.NET), Javascript, WCF services and SQL development of the Bank platform. Show less

  • Software engineer

    Nov 2012 - May 2016

  • Crédit Agricole IT Consultant

    Jul 2014 - Apr 2016

  • Safilo Group IT Consultant

    Jun 2014 - Jul 2014

  • Philip Morris International IT Consultant

    Dec 2012 - Jun 2013
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  DBA Group

  Jun 2016 - Jul 2018

  Senior software engineer

  I worked for DBA Group, an independent group of companies providing professional, technical and management support services in the fields of Architecture, Engineering, Project & Lifecycle Management and Information & Communication Technologies.I was involved in different projects, both in Java and .NET technologies, with AGILE methodology.

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  XTEL

  Aug 2018 - now

  As a Service Manager, I’m ensuring that business needs are being met. I’m responsible for the overall accountability of some customers, playing an essential role in customer relations by providing efficient problem-solving and building lasting relationships.As Incident Manager, I’m essentially responsible for the upkeep and smooth operations of the system. I oversee all aspects of the incident management process, from evaluation to resolution. I’m in charge of responding to incidents when they occur and take any necessary steps to restore service and return the business to normal operations as quickly as possible. I’m responsible for interacting with customers, throughout the incident lifecycle, from initial impact assessment and data collection through troubleshooting and remediation to follow up after the incident is closed to ensure the issue was resolved completely.Strong customer-service mindset for interacting with users. Show less Our mission is to help our customers to shine in their sales performance.• Identify operations organization’s strengths and weaknesses and suggest areas of improvement• Review and edit business requirements, create specifications, showing impact on business processes and make recommendations related to the proposed solution i.e. process change or system solution.• Ensure issues are identified, tracked, reported on and resolved in a timely manner• Ensure the proper communication with all the project stakeholders Show less

  • Incident & Service Manager

    Dec 2022 - now

  • Business Analyst

    Aug 2018 - Nov 2022