Felipe Arroyo, P.Eng, MBA.

Experience

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  Huawei

  Apr 2006 - Nov 2006

  Technical Support Engineer

  Led the support team responsible for provisioning and maintaining ETB’s (www.etb.com.co) SDH and DWDM networks while attaining exceptional customer satisfaction, earning commendations for superior technical support and markedly reducing network downtime.• Delivered Tier II 24x7 on-call support for Colombia's leading ISPs: ETB, Telefónica, Claro, and UNE-EPM• Planned and executed scheduled as well as emergency maintenance, and new service implementations with precision and attention to detail. Show less

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  Shaw Communications

  Jul 2007 - Oct 2023

  Managed, mentored and grew a proficient team of thirteen network engineers, analysts and software developers fostering professional growth, innovation, collaboration, strategic partnerships, and process improvement. Spearheaded the successful introduction and deployment of Shaw’s Next Generation Metro DWDM architecture across five key western Canada markets and the modernization of Shaw’s national Long-Haul and regional networks. • Oversaw the successful expansion and modernization of Shaw’s optical transport networks during a period of high-growth (18-25% year-over-year) between 2020 and 2023. Adapting quickly to changing priorities, remote & hybrid work while scaling capacity and resiliency to meet customer demand and emerging needs.• Managed Shaw largest network infrastructure budget in the tens of millions, and led the execution of large builds aligning with corporate objectives, strategic planning, and technical standards.• Led Shaw Communications’ optical vendor relationship and technical vision by aligning new technologies and feature delivery with corporate engineering roadmaps, and facilitating product, feature and bug-fix escalations, which was instrumental in the deployment of next-gen optical network builds.• Collaborated and established partnerships between optical engineering, internal organizations (engineering, field, operations, logistics, and supply chain), senior management, key stakeholders, and industry partners.• Implemented cross-training initiatives to enhance in-house expertise and dismantle silos.• Introduced scripting and automation for common tasks including the creation of Bill of Materials (BOM) and Methods of Procedure (MOP). Show less Managed the design, construction, and scaling of Shaw's Optical transport networks (SONET, DWDM, CWDM) based on current capacity, expected growth, availability, and reliability metrics. Led and served as the primary point of contact for a team of six network architects. Managed the team's performance, engagement, professional development, and compensation.• Oversaw budgeting and execution of strategic and operational projects aligned with Shaw's objectives.• Acted as a liaison between the optical networks team and various internal departments, including engineering, logistics, supply chain, field personnel, and operations.• Managed the supply and maintenance of network-wide spares to uphold network reliability and availability.• Led the team's development, publication, and revision of technical standards & best practices for capacity augmentation, network reliability, network audits, and troubleshooting of existing production networks. Show less Established technical standards, designed complex engineering solutions, focused on mentoring & cross-training and led initiatives to bring in-house critical network activities, including fiber optics characterization, network design, and equipment installation. These efforts resulted in project timelines being shortened by 3 to 5 months (~25%). • Jointly responsible for technical, operational, and deployment requirements of a large RFP, leading to selection, standardization, and deployment of a new metro DWDM transport platform.• Participated in a 24x7 on-call rotation as subject matter expert and top-tier support for Network Operations (NOC).• Ensured adherence to standards and quality engineering through documentation, training, and mentoring across departments.• Served as interim manager and point of contact for a team of six engineers during manager absences.• Supported hiring process through assessment, mentoring, and training of new hires.• Organized and documented meetings between engineering departments to improve processes, reduce costs, and increase effectiveness by bringing core activities in-house.• Developed best practices for creating resilient transport networks, audited and troubleshot existing networks as needed. Show less Designed engineering solutions focusing on technological fit, ease of deployment, maintenance, and total cost of ownership. Jointly responsible for technical, operational, and deployment requirements of a large Request for Proposal (RFP), leading to selection, standardization, and deployment of a new long-haul transport platform across Shaw’s national network footprint.• Participated in the deployment of Canada’s first 100Gbps coherent DWDM network. • Authored and standardized the technical standard for fiber optics characterization for coherent DWDM networks in use today.• Participated in a 24x7 on-call rotation as Tier III support for Network Operations (NOC). Show less Expertly navigated high-pressure network outages, heading root-cause investigations, implementing emergency redesigns and ensuring long-term network reliability. Activated and provisioned hundreds of SONET, DWDM, and ATM devices and thousands of services in both existing and new deployments. • Achieved 100% success rate in complex planned network maintenance and upgrade events.• Developed solutions to complex hardware and configuration issues requiring laboratory testing and coordination between vendors and Shaw’s engineering groups.• Participated in 24x7 on-call support, providing Tier II escalation point to Network Operations Center (NOC) personnel.• Identified of a complex dispersion compensation fiber aging issue and developed a remediation plan that prevented repeated network outages. Show less

  • Manager, Optical Networks

    Oct 2018 - Oct 2023

  • Team Lead, Optical Networks

    Oct 2016 - Sept 2018

  • Senior Network Architect II, P.Eng.

    Feb 2014 - Oct 2016

  • Network Architect III, P.Eng.

    Mar 2013 - Feb 2014

  • Network Engineer

    Jun 2012 - Feb 2013

  • Engineering Associate II

    Jul 2010 - May 2012

  • Network Specialist

    Jul 2007 - Jun 2010
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  Rogers Communications

  Oct 2023 - Mar 2024

  Manager, Optical Transport Planning & Design, West

  Managed and led a proficient team of network engineers and planners, fostering professional growth, innovation, collaboration, strategic partnerships, and process improvement. Spearheaded the successful deployment of Rogers’ first C-L band capable DWDM long-haul system in Western Canada.• Managed an eight digit network infrastructure budget and led the execution of large builds aligning with corporate objectives, strategic planning, and technical standards.• Collaborated and established partnerships between optical engineering, internal organizations (engineering, field, operations, logistics, and supply chain), senior management, key stakeholders, and industry partners.• Oversaw the design of expansive DWDM optical transport networks.• Cultivated a culture of continuous innovation and collaboration.• Drove improvements in operational efficiencies by using automation• Implemented cross-training initiatives to enhance in-house expertise and dismantle silos. Show less

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  Telecommunications

  Mar 2024 - now

  Engineering Manager & Optical Networks Consultant

  Technical leader and consultant with a strong track record of delivering complex, carrier-grade optical network programs at scale. I support organizations undergoing network transformation, scaling operations, or navigating technology transitions through consulting and leadership services grounded in deep industry expertise.• Trusted advisor in optical transport and network architecture, providing vendor-neutral guidance, design validation, technology evaluations, and strategic planning support.• Empathetic, supportive leader with 17+ years of experience building, mentoring, and scaling high-performing cross-functional teams across engineering and operations.• Professional Engineer (P.Eng.) and MBA, bilingual in English and Spanish, with strong financial acumen and a history of managing eight-figure budgets and delivering projects on time and within scope.• Extensive experience across the full network lifecycle: planning, engineering, deployment, documentation, operations, and decommissioning.• Proven success in network deployments, team development, training, automation initiatives, and infrastructure modernization.• Skilled communicator, able to simplify complex technical concepts to align teams, influence stakeholders, and support strategic decision-making.• Lifelong learner with a 1,575+ day Duolingo streak (intermediate French), staying current with trends in optical networking, telecom strategy, AI, network security, and infrastructure evolution.Key Career Highlights:• Modernized Shaw Communications' long-haul transport network (2022-2024).• Led the team that deployed Rogers Communications' first Next Generation CDC C-L band capable DWDM long-haul system in Canada (2023).• Rolled out Shaw Communication's Next Generation Metro DWDM architecture across five major markets (2015-2021). • Key Contributor to Canada’s first 100G coherent DWDM network (2011) and first 400G live network trial (2013). Show less