Luna Lee

Experience

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  Renaissance at Drugline Ltd

  Feb 2015 - Jan 2015

  Sexual Health Outreach Worker

  Plan, deliver and evaluate outreach activities which support the sexual health and wellbeing of LGBT young people.

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  Co-op

  Jan 2016 - Jan 2019

  To ensure that all promotional data required by the corporate systems used within commercial is accurate and keyed within the agreed Promotional, Product and Price SLA timescales. Provide accurate information to downstream systems and processes, to ensure an efficient and accurate delivery. Analyse available information and provide resolutions to queries from both internal and external sources and customers. Make decisions to correct individual issues that are then clearly communicated across all areas of the business whilst ensuring minimal downstream impacts. Using a confident approach, work with other areas of the business to minimise the number of errors and develop enhanced processes which support the team. Meno dettagli Operating the phone-line and courteously engaging with customers; Screened, resolved and redirected incoming enquiries in line with strict service standards.Answering queries to the best of my knowledge; Consulted with clients to analyse and determine their requirements and promote solutions.Operating CRM; administration of Funeral Plans and client case’s.Writing letters and creating drafts.Promoted the consistent delivery of first class customer service, alongside energy, drive and enthusiasm while adopting a collaborative approach as part of a multifaceted team.Coaching and developing new colleagues; creating training programmes and conducting classroom and buddying sessions. Meno dettagli

  • Commercial Data Co-ordinator

    Jan 2018 - Jan 2019

  • Customer Service Executive (Funeralcare)

    Jan 2016 - Jan 2018
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  Humankind Charity

  Jan 2019 - Jan 2019

  Peer Mentor and Volunteer Coordinator

  Volunteer Coordinator:I create volunteering opportunities and role descriptions based on the needs of the company whilst raising staff awareness of the role and the function of volunteers. Furthermore, i coordinate and conduct appropriate support and training for volunteersAlso i promote volunteering opportunities through recruitment and campaigns. I interview and recruit volunteers and ensure they are appropriately matched and trained for a position.Peer Mentor Coordinator:As the coordinator for the peer mentorship programme i conduct accredited training in Peer Mentoring whilst supervising, developing and assessing peer mentors in the workplace.Conducted Risk Assessments to identify possible risks and hazards based on the individuals history, offences and health.Service User Involvement Lead:I am also the lead facilitator for the Service User Involvement programme. My duties include developing strategies and tactics to incorporate the service users and create a community/ network for their well being and development. Meno dettagli

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  The Big Life group

  Jan 2021 - Jan 2022

  Roles and responsibilities:To use a range of person centred, and strengths based techniques to produce personalised and appropriately sequenced action plans for your clients To directly deliver a toolbox of evidence based interventions which improves physical health, mental health, employment and skills, and family circumstances.Assess all individuals accessing the Be Well programmeTo manage a varied caseload of clientsTo work with groups of clients to help them achieve their goalsTo collate and analyse performance data as necessaryTo develop effective relationships with a range of external organisations andagenciesTo promote the service to communities and agencies as appropriateTo keep accurate and up to date records of clients recordsTo ensure quality standards are adhered to and met and that audits are passed 11.To ensure all statutory responsibilities are followed and reported as required To actively participate in caseload management with your team leader Meno dettagli Roles and responsibilities: To provide a range of psychological treatment packages through supporting the use of a range of modalities- including face to face, telephone, group work, digital and computerised applications. To support Psychological Wellbeing Practitioners delivering evidence based psychological interventions for common mental health conditionsTo work with groups of clients to help them achieve their goalsTo collate and analyse performance data as necessaryTo develop and maintain effective relationships with a range of external organisations andagenciesTo promote the service to communities and agencies as appropriateTo keep accurate and up to date records of clients recordsTo ensure quality standards are adhered to and met and that audits are passedTo ensure all statutory responsibilities are followed and reported as required Meno dettagli

  • Health Coach - Be Well

    Mar 2022 - Jan 2022

  • Assistant Psychological Wellbeing Practitioner - Self Help

    Jan 2021 - Mar 2022
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  Home Group

  Apr 2021 - Jan 2022

  Supported Living Coordinator (Housing)

  To manage a varied caseload of vulnerable individuals with complex needs.Adopt an early intervention approach to support identified service users who are in housing need and will require support to access appropriate accommodation before discharge. Ensure appropriate housing is available to service users when they are medically fit for dischargeTo support service users in conjunction with their care coordinator to apply for appropriate benefits including housing allowance and council tax benefitTo work alongside service users and partner agencies to assess and signpost and refer into the appropriate support agencies for post discharge support.Provide realistic advice, regarding mental health, housing and financial difficulties To assist with the co-ordination of a focused community support offer and work alongside service users for a maximum of 12 weeks to encourage full engagement with community services.Establish and develop links between services that ensure service users access the full range of care and treatment services to meet their needs. Meno dettagli

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  GenderGP

  Jan 2022 - Jan 2024

  Ensure resource is used effectively to maintain and regularly exceed our minimum service level agreements. Ensure Team members are meeting our minimum expectations for session availability and regularly meeting our agreed session output. Manage, maintain and report against data relating to Team Core Metrics; Sessions provided, revenue generated, minimum quality scores maintained and NPS. Conduct and report on trend analysis to inform recruitment and efficiently manage capacityManage and report on pre-agreed budgets. Meno dettagli

  • Wellbeing Provider

    Jan 2022 - Jan 2024

  • Wellbeing Manager

    Nov 2022 - Jan 2024

  • Wellbeing Coordinator

    Jan 2022 - Nov 2022
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  Bupa

  Jan 2024 - now

  Service Team Manager