Mamdouh Doma

Experience

• 

  Radisson Hotel Group

  Mar 2019 - now

  Client Acquisition and Relationship ManagementSales Planning and ExecutionAnalyze sales performance metrics and recommend adjustments to improve outcomes.Represent the hotel at trade shows, networking events, and client entertainment activities.Identify and approach potential clients (corporate, leisure, and group segments)Conduct site inspections, meetings, and presentations to showcase the hotel's offerings.Develop and implement sales strategies to meet revenue targets.Prepare and execute sales calls and account management plans. Show less • Ensures the smooth running of the operations on a day to day basis and in a proactive manner• Ensures that Health & Safety Policy the Fire Exits are free of obstacles• Support and assist all Front Office sections.• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems• Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales matters which may concern them• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required• Follow up with Housekeeping any unresolved room discrepancies• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees• Ensures that all departmental information is kept accurate and up to date• Understand and carries out duties in line with Hotel Emergency Procedures• Inspects guestrooms on a daily basis• Responds promptly to any operational requests from Front Office and other hotel departments• Attends to referred and unsolved problematic situations• Completes VIP, delegations and group leaders welcome and farewell as appropriate• Conduct efficient hand-over with coming Manager Show less Responsible to coordinate and oversee all hotel operations in the absence of the General Manager during nights. To check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct.Handles visitors during the night shift in a professional and effective manner in liaison with securityfully aware of emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situationsEnsure everything runs smoothly and maximum guest satisfaction is achieved Record any major incidents and important information in the Duty Manager’s logbook. Perform any other reasonable duties as required by the management of the Hotel.Investigates all guests and employee accidents and reports the circumstances to the ManagementMakes necessary round of the entire hotel property and inspects, as outlined in the Night manager’s check list and makes recommendations to management. Show less

  • Sales Executive

    Nov 2024 - now

  • Duty Manager

    Mar 2022 - Nov 2024

  • Night auditor / Acting Night Manager

    Apr 2020 - Apr 2022

  • Front Office Receptionist

    Aug 2019 - Apr 2020

  • Concierge

    Mar 2019 - Aug 2019