
Shahnawaz Khan
Customer Service Representative

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About me
Associate IT Service Management, ServiceNow | ITIL | OKTA | SaaS | Cloud ® | IT Services | Azure Active Directory
Education

Mjpr university bareilly
2007 - 2010BSc - Bachelor of Science b.sc
Swami Vivekananda Subharti University, Meerut
2015 - 2017Master of Business Administration - MBA finance and hr
Swami Vivekananda Subharti University, Meerut
-Master of Business Administration - MBA
Experience

Justdial
Jan 2011 - Mar 2012Customer Service Representative
HDFC Bank Limited
Jan 2012 - Apr 2012Customer Service Representative
IBM
Apr 2012 - Mar 2015Technical Support Specialist
Encore Capital Group
Sept 2015 - nowAssociate IT service desk
Licenses & Certifications

Comptia A+ core 1 (220-1101) cert prep:1 The Basic
LinkedInFeb 2024- View certificate

SQL for Data Analysis (2020)
LinkedInAug 2023 
Learning PC Maintenance and Performance
LinkedInMay 2024
Microsoft 365: Administration
LinkedInOct 2024
Microsoft Azure Fundamentals (AZ900) Cert Prep: 2 Azure Architecture and Services by Microsoft Press
MicrosoftSept 2024
Intro to Service Management with ITIL® 4
LinkedInNov 2024
Linux Tutorial
Great learningMay 2024
Html essential training
LinkedInApr 2024
Prepare for the Azure Fundamentals (AZ-900) Certification by Microsoft Press
MicrosoftSept 2024
Microsoft Azure Fundamentals (AZ900) Cert Prep: 3 Azure Management and Governance by Microsoft Press
MicrosoftSept 2024- View certificate

The 3-Minute Rule: Say Less to Get More
LinkedInAug 2023 
Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts by Microsoft Press
MicrosoftFeb 2024
IT helpdesk for beginners
LinkedInFeb 2024
Honors & Awards
- Awarded to Shahnawaz KhanBronze - Encore Honors Encore Capital Group Oct 2022 Naveen & Shahnawaz were selected as first ever QA Mavens for ILP business. Theyhave taken their title to next level by giving more than 100% during their shorttenure. Both of them have joined the team back in May’22 and have donephenomenal job in understanding the process ethics & have shown exemplaryexample of Self ownership. Both of them have shouldered all the QA relatedbusiness requirements with great responsibility. I am grateful that we have both ofthem as part of… Show more Naveen & Shahnawaz were selected as first ever QA Mavens for ILP business. Theyhave taken their title to next level by giving more than 100% during their shorttenure. Both of them have joined the team back in May’22 and have donephenomenal job in understanding the process ethics & have shown exemplaryexample of Self ownership. Both of them have shouldered all the QA relatedbusiness requirements with great responsibility. I am grateful that we have both ofthem as part of our team. Mamta Show less
- Awarded to Shahnawaz KhanTeam Awards - Encore Honors Encore Capital group Jul 2022 IL Global footprint is one of the biggest projects under the LC Optimizationinitiative. This project is aimed at reducing IL cost to collect by automatingprocesses and those which cannot be automated were identified for migration toGGN. As part of this effort 33 critical processes were migrated to GGN in H1 2022.Which may seem to have been a simple lift and shift was actually a herculeaneffort as it required GGN to build end-to-end expertise of all stages in the… Show more IL Global footprint is one of the biggest projects under the LC Optimizationinitiative. This project is aimed at reducing IL cost to collect by automatingprocesses and those which cannot be automated were identified for migration toGGN. As part of this effort 33 critical processes were migrated to GGN in H1 2022.Which may seem to have been a simple lift and shift was actually a herculeaneffort as it required GGN to build end-to-end expertise of all stages in the litigationcycle Show less
- Awarded to Shahnawaz KhanBronze -Encore Honors Encore Capital Group Jun 2022 I would like to thank each one of you for being a part of Migration tasks andkicking off new tasks in a very proficient way which is resulting good results now,you all gave your 100% to understand new task which isn't’ easy always. You allkept highlighting the gaps and seek for new updates to be incorporated in SOPswhich makes you the champion of process. Thank you for proactively picking upgaps and seeking training on new changes. Keep up the good work..!!
- Awarded to Shahnawaz KhanBronze -Encore Honors Encore Capital Group May 2022 Thank you Shahnawaz for clearing Dismissal Efiling & RVSDCCSH inventory singlehandedly and highlighting gaps in the process. Appreciate your help!
- Awarded to Shahnawaz KhanBronze - Encore Honors Encore Capital Group Apr 2022 I really want to thank you Shahnawaz for always going above & beyondexpectations. You have been a great help in smooth transition of Q1 migrations,timely raising all the process gaps & clearing high aging inventory stuck inincorrect status. You help your team members as well when they have queries &manage allocation & other report’s in GM’s absence. Apart from this you have beena consistent performer in terms of TP & Quality. Keep shining
- Awarded to Shahnawaz KhanBronze -Encore Honors Encore Capital Group Mar 2021 Quality champion I appreciate your efforts for being the quality champion. It takesgreat perseverance & continuous efforts for keeping the quality intact for 1 year & 9months. Kudos for your achievement. Keep shining!
- Awarded to Shahnawaz KhanBronze- Encore Honors Encore Capital Group Feb 2021 Thank you "All" for your immense support and efforts in clearing the COC team(Suit team) task backlog. We had ~10K task backlogged in Jan 2021, which weanticipated to be cleared by Feb 2021 end, however we were current beforetimeline. Thank you again, your efforts are truly appreciated.
- Awarded to Shahnawaz KhanSilver -Encore Honors Encore Capital group Nov 2020 Risk & compliance Champion! It takes continues focus & perseverance forachieving 100% quality not just for 1 month but for the entire 12 months.Congratulations on your achievement & Kudos for being the Risk & Compliancechampion & setting great examples for others. KEEP GROWING & KEEP SHINING!
- Awarded to Shahnawaz KhanBronze - Encore Honors Encore capital Group Oct 2020 Shahnawaz has been handling OH E-filing solely since July’20 & has E-filed over400 suits in 3 months. He has also been deep diving OH inventory & highlightingaccounts with issues which is helping in cleaning inventory. Also his accountsmeets 100% quality be it QA or internal audits. Kudos to you. Keep shining!
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