Abdul Basit Parkar

Experience

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  Accenture

  Dec 2010 - Mar 2015

  IT Operations Associate

  On daily basis doing maintaining, checking and troubleshooting of PBX. Administration of AVAYA PBX.Managing Call routing through route pattern and ARS provisioning on PBX.Programming of Vectors, VDNs, Split/Skills and Login IDs for agents.Configuration of IP and Digital extensions as per the requirement.Providing Diagnosis support, problem resolution to call center operations and clients as required.Attend and resolve day to day floor issues for effective and smooth functioning of Voice infrastructure.Daily and Maintenance backup of CMS.Preparation of daily and monthly reports. Preventive maintenance as per the process guidelines.Monitoring of IPLC, NLD links and Voice circuits on Nortel MSS. Monitoring of PRI links for Domestic telephony.Daily Maintenance and troubleshooting of Ericsson PBX for Domestic Telephony.Change in route pattern in Ericsson as per the Least Cost Routing- LCR.New configuration or Modification in Ericsson PBX for Domestic Telephony.Managing disaster recovery/ Business continuity planning like Resiliency Testing for technology infrastructure in order to support the business continuity. Interaction with Project Manager, Client and Account Manager while new project implementation or any changes in current configuration of Telephony system.While doing any changes in Current Telephony system planning of changes, scheduling the activity with taking approvals from stake holder and project managers and implementation of activity. Providing high up-time availability of Technology infrastructure on 24X7 basis.Main representative of the Voice Team during internal and external audits.Considering the SLA closing of issue as per their priority. Show less

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  IBM Global Process Services Australia & NZ

  Oct 2017 - Aug 2018

  Network Operations
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  Pure IP

  Dec 2018 - now

  Voip Network Engineer