Ismail Amr

Experience

• 

  Hemaia

  Mar 2010 - Dec 2014

  IT Specialist - Developer

  My responsibility was to establish the Information Systems Department and create internal network then program a system for administrative work using Oracle SQL

• 

  News paper elgmhorya

  Mar 2015 - Sept 2015

  IT Specialist - Reception man

  My responsibility was to create a simple application using MS (Access) that will help me to organize the working staff as reception man

• 

  Dar-almanahil

  Oct 2016 - Oct 2017

  Junior IT Specialist

  I ensured that computer hardware and software, as well as networks and servers, work consistently and correctly. my job was to install programs, configure networks and databases, and provide assistance to end users

• 

  Egyptian Engineering Agencies SAE - EEA

  Jul 2019 - now

  Senior Technical Support

  My scope is more than 30 stations (TotalEnergies Egypt) in Cairo, Giza, Alex, and NCEvery station includes a rack containing an ISP router(vodavone,orange), one access router(firewall), Cisco switch, back office computer, and 1 : 4 POS so after researching, diagnosing, troubleshooting, and identifying solutions to resolve (2 Retail systems) issues or network issues , I was responsible for providing technical support to clients in person and remotely. Giving such assistance means that it's all about solving problems from the moment they call me or text until the caller’s issues are resolved remotely or by visiting their sites then following standard procedures for proper escalation of unresolved issues to the appropriate hotline teams using 2 ticketing tools and by official emails Show less