Sofiane Zerarka

Experience

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  Renaissance Hotels

  Mar 2013 - Sept 2014

  Answer the internal and external telephone, take reservations, orders, on sale by offering services, take charge of customer complaints by noting them on the guestware, and inform the department concerned and the hiarchi by email .... Accompanying guests to their rooms, showcasing potential customers, managing luggage, booking a taxi, helping guests and suggesting them to visit the site as a historical monument and a traditional restaurant in the region .... Remplissage de fiches police , remplissage de profile de client sur opera, Apprendre le processus de cheek in , apprendre l'hospitalité , apprendre la gestion de temps , de critiques , .......

  • Agent Dts

    Apr 2014 - Sept 2014

  • Navigator

    Sept 2013 - Apr 2014

  • Receptionist ( stagiaire)

    Mar 2013 - Aug 2013
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  Aqua Hotel Grup

  Oct 2014 - Jul 2015

  Superviseur marketing

  Develop a communication and promotional strategy in collaboration with sales and product managersOrganize promotion and communication actions: advertising, press, specific material,animations, participation in exhibitions and exhibitionsPredict sales according to statistics and promotion actions, pass them on to the departments concerned: production, purchasing, logisticsAnalyze sales statistics and projected / realized differences, identify the most profitable segments, propose loyalty or recovery actionsDisseminate relevant information to all stakeholders: new references,evolution of tariffs, advertising actions, etc.Ensure a marketing watch and develop new ranges Show less

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  Hotel zaid hassi messoud ****

  Jul 2015 - Feb 2016

  Front office manager

  Schedules the front office staffSupervises workload during shiftsMaintains working relationships and communicates with all departmentsMaintains master key controlVerifies that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously.Reviews and completes credit limit reportEnforces all cash-handling, check-cashing, and credit policies.Monitor all V.I.P 's special guests and requestsMaintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs Show less

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  SIGA HOTEL

  Jun 2016 - Nov 2016

  Front office Manager

  Trains, cross –trains, and retrains all front office personnel.Participates in the selection of front office personnel.Schedules the front office staff.Supervises workload during shifts.Evaluates the job performance if each front office employee.Maintains working relationships and communicates with all departments.Implement work procedures, invoicing, sales

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  GAZELL D'OR Resort & spa

  Nov 2016 - Jan 2017

  Assistant Manager Front Office

  Administer all operations of front desk operations such as concierge service and guest relations.Maintain records of room inventory for facility and ensure optimal level of customer satisfaction.Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services.Supervise all account and finance related processes such as payroll to ensure timely payment.Hire and train new front desk associates in all hotel policies and procedures and everyday activities.Maintain records of all data and forecasts arrival and departure of guests on an everyday basis and ensure an effective night team to ensure smooth operations.Analyze all guest complaints and requests and ensure timely resolution for all.Supervise working of all team members and ensure achievement of all front office objectives according to quality standards.Monitor work of housekeeping staff and ensure efficient maintenance of all rooms according to hotel standard.Prepare front office schedule and ensure compliance to same and get it approve by Director of front office.Participate in various educational seminars and evaluate front office operations and recommend changes if required.Monitor all guest ratings and comments for hotels and evaluate same to improve all services. Show less

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  Hilton Hotels & Resorts

  Jan 2017 - Jan 2018

  Reservation & Revenue superviseur Hilton Algiers

  Manage and maintain group and transient inventory controlsDevelop, monitor, and adjust sales and pricing strategiesProvide critical analysis of strategies, room's statistics and demand factorsConduct competitive and demand analysisMaintain distribution channel data integrity.In general, perform any other duties might requested by Front Office Manager or Room Division Manager.Perform revenue management service for a select group of hotels. Manage all aspects of rate & inventory management as outlined in the services contract. Lead a team of Revenue assistants, providing direction on revenue management best practices, PMS/CRS/External Yield systems best practices, third party channel best practices.Prepare training materials, training schedules, and systems training for the team members. Show less

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  Rayan Hotel

  Jan 2018 - Jan 2020

  Consulting and project manager

  Management of seaside hotel project with 80% achieved Coordinate internal resources and third parties/vendors for the flawless execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetDeveloping project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibilityEnsure resource availability and allocationUse appropriate verification techniques to manage changes in project scope, schedule and costsMeasure project performance Report and escalate to management as neededPerform risk management to minimize project risksEstablish and maintain relationships with third partiesCreate and maintain comprehensive project documentation Show less

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  Every Time Travel

  Nov 2019 - Nov 2021

  Director of Business & Marketing