Jamie Lick

Experience

• 

  Advocate Children's Hospital

  Feb 2014 - Aug 2019

  Certified Child Life Specialist

  As a Child Life Specialist in the Emergency Department at Advocate Children's Hospital- Park Ridge, I helped patients and families cope with the stressors of emergency medical situations by partnering with the multidisciplinary healthcare staff. I provided developmentally appropriate education for upcoming tests and procedures as well as supported patients during medical experiences.Beyond my role at the beside, I coordinated the procurement and intake of in-kind donations, served on committees that focused on service excellence and organizational improvement, and trained medical professionals and students to create a pediatric-focused, non-threatening hospital environment. Show less

• 

  Rally Health

  Aug 2019 - Jul 2021

  Customer Success Analyst

  As a member of the Customer Success team at Rally Health I helped manage day-to-day service delivery for Rally members, clients, and partners. I partnered with cross-functional teams across the enterprise to ensure member and client concerns were addressed and I ensured that complex platform issues were well understood and appropriately communicated based on my audience.

• 

  Explorer, a GHX company

  Jul 2021 - Mar 2024

  As a CSM at Explorer, I was the main point of contact for a book of business totaling ~$775k in annual recurring revenue. In this role I created and implemented account plans to drive outcomes and support customer health by identifying potential risk and resolving both large and small risks. I worked cross functionally, representing the voice of customer to impact key business decisions. I retained 100% of customers, working closely with the sales team to scope an average 10% increase for renewals. Show less

  • Head of Customer Success

    Apr 2023 - Mar 2024

  • Customer Success Manager

    Jul 2021 - Apr 2023
• 

  Curai Health

  Apr 2024 - now

  Client Success Manager