Alexander (Alex) Wesner

Experience

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  The Answer Group (TAG)

  Mar 1998 - Mar 1999

  Telephone Support Analyst

  Telephone Support Analyst that received any troubleshooting-oriented phone calls from Private andBusiness individuals needing help with Compaq Based Computer Products. This included Desktops, PDA'sand heavy emphasis on Laptops. All calls given to me were at an average of 10 minute resolution or less.

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  Lee Health

  Mar 1999 - Sept 1999

  Technical Support Analyst, Level II

  Was responsible for Project Support to for the Medical Staf at a local hospital system (3 Hospitals in the LeeCounty Area). This project involved the set-up and troubleshooting of Networked applications andDatabases (SQL, Goldmine). Along with any problems dealing with OS Applications.

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  CenturyLink

  Sept 1999 - Dec 2017

  Field Technical Support Analyst, Level II

  Currently Responsible for the Installation, Support, and Troubleshooting of Clients in the feld in a NetworkedEnvironment. This includes equipment from T-1 lines, ADSL, ISDN, Switches and Routers to the PersonalComputer, Tablets and Smart-phones. Amongst the duties performed are: Operating System Deploymentand Troubleshooting, Application Deployment and Troubleshooting, Network Installation andTroubleshooting, Break-Fix Repair and Asset Management.All of which was accomplished via Remote Tools (Solarwinds DameWare, Terminal Server Client, ActiveDirectory Tools, etc.) or on site to 3500+ clients within a 600 Mile area.Clients include Sales, Retail Store Reps, Installation and Repair Technicians, Central Ofce Technicians,Design Engineers, Work-at-Home among others. Show less

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  Gartner

  Sept 2018 - now

  Senior Technical Support Specialist

  Currently responsible for the Setup and Support of all Hardware and Software matters for the Associates. This involves the Asset Management, Deployment and Troubleshooting of about 1800+ people at the Fort Myers, FL North and South Campuses. Amongst the duties performed are AD Account Creation, Modification and Deletion. Windows SCCM Software Deployment (OS and Support Software). The Setup, Repair/Troubleshooting and Upgrade of Cisco Routers, Switches, Wireless Access Points and WAN Connection. Also provides instruction/mentorship to my current team when needed. Show less