Jeff Butts

Experience

• 

  Omaha World-Herald

  Jun 1996 - Jun 2005

  • Online news editor

    Feb 1999 - Jun 2005

  • Iowa News Editor

    Jun 1996 - Feb 1999
• 

  The Wichita Eagle

  Jun 2005 - Jun 2009

  Senior producer
• 

  UnitedHealthcare SecureHorizons Medicare Advantage

  Oct 2009 - Jun 2010

  Customer care agent

  Member of a call-center team working with medical facilities seeking confirmation of Medicare replacement plan participants' benefits. Worked with facilities seeking information on the status of outstanding claims from Medicare replacement plan members.

• 

  Ascension Via Christi

  Jun 2010 - Oct 2020

  Certified Nursing Assistant
• 

  Ascension

  Oct 2020 - Jan 2022

  Patient Navigator/Scheduler

  Schedule, reschedule and cancel patient encounters to the Ascension Via Christi Transitional Care and Family Medicine Clinics; identify potential patients for services at those clinics; coordinate with social workers, nurse practitioners, nurses and other health-care workers to ensure patients attend scheduled appointments; work effectively in two different electronic health systems; effectively communicate through phone, email and mail correspondence; participate in regular local and national team huddles regarding patient care and clinic operations; maintain strong relationships with external and internal sources such as homeless shelters and non-Ascension medical clinics to provide alternative medical services; consistently reach Ascension goals for outreach to potential patients; maintain accurate documentation of all patient contacts and outcomes. Show less

• 

  U.S. Department of Veterans Affairs

  Feb 2022 - now

  AMSA for Orthopedic, Thoracic and Vascular Specialty Care Clinics, Palliative Care and Preoperative Testing.

  • Lead Medical Support Assistant

    Nov 2023 - now

  • Advanced Medical Support Assistant

    Feb 2022 - Nov 2023