Kendra Agnew

Experience

• 

  JCPenney

  Jan 1997 - now

  Held strong operational and sales structures for 13 store locations encompassing 300+ associates and 14+ direct reports. Coached and developed teams to deliver a top notch transformational experience utilizing successful Softline methodologies and company objectives. Reviewed operational scorecard to identify unfavorable trends where appropriate actions were implemented to improve execution in key operational processes such as RFID and OMNI channel. ● Promoted 5 general managers and 8 assistant managers. ● Achieved Top 5 ranking as District Manager out of all DMs for 2018, 2019.● Increased sales and profit maintaining top increase in both for 2 years in a row.● Reduced shrink by $4.5M in 2019. Show less Supported the North American regions covering 119 stores, 8 districts and 4 states, through high volume project and operational management, specializing in next level sales marketing approaches and reducing asset risks. Strategically analyzed operational process executions support shrink and safety initiatives, physical security standards, all Sephora Inside JCP operations, Fine Jewelry, facilities maintenance and compliance of company policies to ensure operational efficiencies to mitigate loss. ● Developed a targeted operational training classes which increased sales volume to $2B and $600M in OMNI sales, the highest in the company. Show less Supervised highest annual volume region of $250 million in company’s history overseeing a total of +14 districts, 13 stores. Daily communication with the Senior Vice President to collaborate on successful business strategies and national expectation rollouts. Personally constructed and launched Customer Connection Project to increase brand-marketing strategies. ● Lead the Loss Prevention team to Top 10 Districts in the Company.● Responsible for largest # of external and internal cases for 2011 ,2012, 2014. Show less

  • District Manager

    Jan 2016 - now

  • Regional Operations Director / District LP Manager

    Jan 2009 - Jan 2016

  • District Loss Prevention Manager

    Jan 1997 - Jan 2009